Senior IT Systems Analyst
Company: Disability Solutions
Location: Houston
Posted on: May 3, 2024
Job Description:
CenterPoint Energy and its predecessor companies have been in
business for more than 150 years. Our Vision: Our vision is to
become the most admired utility in the United States through the
execution of our long-term growth strategy. We have an unwavering
commitment to safely and reliably deliver electricity and natural
gas to millions of people. Our Commitment: CenterPoint Energy is
committed to creating an inclusive work environment where business
results are achieved through the skills, abilities and talents of
our diverse workforce. At CenterPoint Energy, individuals are
respected for their contributions toward our company objectives. We
strive for an inclusive work environment across all levels that is
reflective of the available workforce in the communities we serve.
Job SummaryCenterPoint Energy is looking for a Senior IT Systems
Analyst to join our Contact Center Support Team, located in
Houston, TX. You will have the ability to: perform job duties in a
VoIP contact center applications system. SR Systems who can perform
design job duties in a VoIP contact center applications system.
Responsible for the application architecture and design of VoIP
customer contact center solutions. Works with business, subject
matter experts, technical and enterprise architectures to
facilitate the implementation of contact center solutions and
enhancements by maximizing the value of our current technology
capabilities and enhancing business functionality and overall
performance, while maintaining a high degree of business and
customer satisfaction. Essential Functions
- Responsible for analyzing and translating contact center
multi-channel business, information and technical requirements into
an architectural blueprint that outlines solutions to achieve
contact center business objectives
- Responsible for collaborating between IT functional teams and
contact center business partners to determine the most optimal
design for the project
- Works with enterprise architecture, application and
infrastructure teams to produce an optimal, high level, conceptual
design for contact center and IVR (Interactive Voice Response)
projects
- Partners with business analysts, systems analysts and engineers
in requirements gathering and reviews of IVR and contact center
initiatives
- Review business processes and requirements documents and
analyzes and defines functional requirements for customer-specific
development needs or integration requirements
- Architect and design IVR and contact center system
functionality based on process requirements, application and system
landscape
- Analyze and map clients' IVR and contact center business
requirements, processes and objectives. Develop necessary product
modifications to satisfy clients' needs
- Participate in Blueprinting sessions to understand and develop
contact center client requirements
- Support implementation phase and assist with the development of
functional and technical requirements, scope and acceptance testing
of contact center, IVR initiatives and/or enhancements
- Provides guidance throughout all portions of the contact
center/IVR System Development Life Cycle including Requirements
Gathering, Analysis, Design, Coding, Testing, Deployment, Support,
and Decommissioning Education Description
- Technical Certification in VoIP Call Center Applications or
Network is a plus.
- Four year college degree is a plus. Experience
- A minimum of 4 years of IT VoIP Call Centers
- Demonstrated Facilitation skills
- Excellent communication skills
- Team building and collaborations with multiple technology and
business teams
- Project Management skills or Certification is a plus
- Driven, effective problem solver Physical RequirementsWorking
ConditionsWe want you to know Being a part of the CenterPoint
Energy team is more than a career alone. It's an opportunity to
make a positive impact. You will be an integral part of enabling
everyday life and the pursuit of possibilities for the customers we
serve and the communities we share. The vital services we provide
are at the core of making our world work, and by sharing your
energy with us, we'll create a better tomorrow together. Diversity,
Equity and Inclusion CenterPoint Energy is committed to creating an
inclusive work environment where business results are achieved
through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their
contributions toward our company objectives. We strive for an
inclusive work environment across all levels that is reflective of
the available workforce in the communities we serve. What we bring
to you
- Competitive pay
- Paid training
- Benefits eligibility begins on your first day
- Transit subsidies
- Flexible work schedule, paid holidays and paid time off
- Access to discounts at fitness clubs and an on-site wellness
center at our headquarters in Houston
- Professional growth and development programs including tuition
reimbursement
- 401(k) Savings Plan featuring a company match dollar-for-dollar
up to 6% and a company contribution of 3% regardless of your
contribution Job Type: Full Time Posting Start Date: 04/08/2024
Posting End Date: 04/22/2024 This contractor and subcontractor
shall abide by the requirements of 41 CFR ---- 60-1.4(a),
60-300.5(a), and 60-741.5(a). These regulations prohibit
discrimination against qualified individuals based on their status
as protected veterans or individuals with disabilities and prohibit
discrimination against all individuals based on their race, color,
religion, sex, sexual orientation, gender identity, or national
origin. Moreover, these regulations require that covered prime
contractors and subcontractors take affirmative action to employ
and advance in employment individuals without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, protected veteran status or disability.
Keywords: Disability Solutions, Houston , Senior IT Systems Analyst, Professions , Houston, Texas
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