Senior Administrative Assistant - Labor and Delivery
Posted on: September 17, 2020
At Houston Methodist, the Sr Administrative Assistant position is
responsible for applying expertise to perform a variety of
non-clinical administrative support tasks including scheduling,
coordination, and follow-up tasks for meetings, events, and
professional travel; managing of calendars; preparing documents and
presentation materials; processing invoices and reimbursements;
composing and/or transcribing correspondence/documents; supporting
department projects/activities; creating and maintaining databases,
spreadsheets, answering telephones and providing related
follow-through. This position demonstrates proficient use of
computer hardware and software, telecommunication, and other office
equipment and ability to navigate multiple systems simultaneously.
The Sr Administrative Assistant is accountable for ensuring
accuracy and completeness through attention to detail. This
position supports an individual/department or multiple
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care"
plans, as applicable, for description of primary age groups and
populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
o Provide personalized care and service by consistently
demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional,
ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our
- RESPECT: We treat every individual as a person of worth, dignity,
- EXCELLENCE: We strive to be the best at what we do and a model
for others to emulate.
o Focuses on patient/customer safety
o Delivers personalized service using HM Service Standards
o Provides for exceptional patient/customer experiences by
following our Standards of Practice of always using Positive
Language (AIDET, Managing Up, Key Words)
o Intentionally rounds with patients/customers to ensure their
needs are being met
o Involves patients (customers) in shift/handoff reports by
enabling their participation in their plan of care as applicable to
the given job
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are
essential functions of the job.
PEOPLE - 25%
1. Greets customers and responds to general and specific inquiries
that require advanced department knowledge and critical thinking
skills. Answers and triages customer calls and questions.
2. Identifies and anticipates potential customer problems,
communicates concerns to appropriate management; addresses issues
as instructed, responding professionally at all times, and reports
3. Role models healthy work relationships such as mitigation of
conflict, leading problem-solving and resolution efforts. Serves as
preceptor, mentor, and resource to less experienced staff.
Recommends initiatives to improve department scores for employee
engagement on department scorecard.
SERVICE - 25%
1. Manages and prioritizes multiple assignments simultaneously and
effectively, e.g. acting as a department liaison between internal
and external customers. Ensures that requests are handled in a
swift manner to avoid interruption of services (such as patient
flow or department/external communication).
2. Independently maintains department schedule by coordinating
calendars for department personnel, as appropriate, keeping them
informed of schedule changes prior to meeting or appointment,
arranging meetings, conferences, teleconferences and travel with
3. Maintains and updates, when appropriate, department
organizational chart, scope of service, department forms,
department intranet website and/or policy and procedures. Records
meeting discussions by attending meetings and recording key
discussions and conclusions.
QUALITY/SAFETY - 25%
1. Reads, researches and routes correspondence: drafts letters and
documents; collects and analyzes information and initiates
telecommunications for management/department, as appropriate.
Independently collects information and coordinates preparation of
reports, maintaining accountability for quality, completeness and
accuracy of documents, protecting the integrity and privacy of
2. Identifies and assesses issues and opportunities for improvement
and implements changes following managerial review. Follows up on
action items to ensure completion of assignments.
FINANCE - 15%
1. Independently orders and stocks supplies using sound judgement
and fiscal responsibility. Ensures inventories of major supplies
are never depleted in area and monitors office equipment, calling
for service when needed. Reconciles monthly ordering documents.
Accurately prepares appropriate requisitions and obtains signatures
and approvals for the purchase requests and orders, contract
renewals, or any internal/external services.
2. Self-motivated to independently manage time effectively and
prioritize daily tasks, minimizing incidental overtime. Utilizes
time efficiently and helps other team members.
GROWTH/INNOVATION - 10%
1. Promotes individual professional growth and development by
meeting requirements for mandatory/continuing education. Completes
and updates the individual development plan (IDP) on an on-going
basis. Ensures own career discussions occur with appropriate
2. Supports department-based and organization goals which
contribute to the success of the organization; offers innovative
solutions through participation in performance improvement projects
This job description is not intended to be all inclusive; the
employee will also perform other reasonably related business/job
duties as assigned. Houston Methodist reserves the right to revise
job duties and responsibilities as the need arises.
o High School diploma or equivalent education (examples include:
GED, verification of homeschool equivalency, partial or full
completion of post-secondary education, etc.
Equal Employment Opportunity. Houston Methodist is an Equal
Equal employment opportunity is a sound and just concept to which
Houston Methodist is firmly bound. Houston Methodist will not
engage in discrimination against or harassment of any person
employed or seeking employment with Houston Methodist on the basis
of race, color, religion, sex, sexual orientation, gender identity,
national origin, age, disability, status as a protected veteran or
other characteristics protected by law.
VEVRAA Federal Contractor priority referral Protected Veterans
Keywords: Methodist, Houston , Senior Administrative Assistant - Labor and Delivery, Accounting, Auditing , Houston, Texas
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