Part Time Night Audit
Company: Oldham Goodwin Payroll LLC
Location: Houston
Posted on: February 22, 2021
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Job Description:
Description:
Responsible for maintaining and promoting hospitality at all times;
welcoming and serving our guests in a courteous, efficient, and
friendly manner, both face-to-face and on the phone. Night Audit
Agents make the first impression by extending a warm welcome,
providing information about the hotel and local area, and offering
our full range of hotel amenities to our guests. Night Audit Agents
will be responsible for handling all Front Desk responsibilities as
well as process night audit in compliance with company policies and
procedures.-- Exhibits strong customer service skills, including
multi-tasking-- Ability to work overnight and operate
independently-- Previous Night Audit Experience is a plus-- Very
detailed oriented-- Is a problem solver and capable of making well
thought of decisions when dealing with guest concerns overnight--
Open to cross-training and assisting in other departments as
necessaryResponsibilities and DutiesSpecific duties include, but
are not limited to the following:-- Provide the highest quality of
service to the customer at all times-- Check guests in and out in
an efficient and friendly manner-- Promptly, effectively, and
empathetically assist with guest requests and complaints-- Be very
knowledgeable of Marriott Rewards program and promotions-- Develop
a thorough knowledge of hotel staff, room locations, room rates,
amenities, and selling strategies-- Be knowledgeable of the local
area, including: shopping, entertainment, and dining-- Post guest
charges and compute guest bill, collect payment, and make change
for hotel guests following all cash handling procedures--
Completes, balances, and reports all night audit reports pertaining
to all outlets of the hotel (i.e. guest rooms, banquets, bar, the
market, etc.)-- Assist with early morning coffee requests, and cold
item set-up of breakfast-- Periodic walks of floors throughout
shift to ensure cleanliness of hallways as well as performing zip
out checkouts for guest departures the following day-- Complete any
other related task given by managerPM20.
Requirements:
-- Exhibits strong customer service skills, including
multi-tasking-- Ability to work overnight and operate
independently-- Previous Night Audit Experience is a plus-- Very
detailed oriented-- Is a problem solver and capable of making well
thought of decisions when dealing with guest concerns overnight--
Open to cross-training and assisting in other departments as
necessaryResponsibilities and DutiesSpecific duties include, but
are not limited to the following:-- Provide the highest quality of
service to the customer at all times-- Check guests in and out in
an efficient and friendly manner-- Promptly, effectively, and
empathetically assist with guest requests and complaints-- Be very
knowledgeable of Marriott Rewards program and promotions-- Develop
a thorough knowledge of hotel staff, room locations, room rates,
amenities, and selling strategies-- Be knowledgeable of the local
area, including: shopping, entertainment, and dining-- Post guest
charges and compute guest bill, collect payment, and make change
for hotel guests following all cash handling procedures--
Completes, balances, and reports all night audit reports pertaining
to all outlets of the hotel (i.e. guest rooms, banquets, bar, the
market, etc.)-- Assist with early morning coffee requests, and cold
item set-up of breakfast-- Periodic walks of floors throughout
shift to ensure cleanliness of hallways as well as performing zip
out checkouts for guest departures the following day-- Complete any
other related task given by manager PI130090968
Keywords: Oldham Goodwin Payroll LLC, Houston , Part Time Night Audit, Accounting, Auditing , Houston, Texas
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