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Tax Preparer - Store Operations 11445

Company: Jackson Hewitt
Location: Houston
Posted on: November 23, 2021

Job Description:

Tax Preparer - Store Operations 114456123 Telephone Rd, 6123 Telephone Rd, Houston, Texas, United States of America Req #15346 Monday, October 5, 2020Responsibilities

  • Presents the Company's value proposition to clients concerning various company products and services and uses prescribed selling techniques.
  • Conducts a thorough in-person interview with potential clients, using the company's propriety tax software application.
  • Delivers exceptional customer service by anticipating customer needs and considers the impact of all decisions/actions on the customer.
  • Answering client calls via our national call center routing system.
  • Completes all related tax forms in accordance with policies, and in compliance with legislation and regulations. Furnishes taxpayers with sufficient information and advice to ensure correct tax form completion.
  • Consults tax law reference materials to determine procedures for preparation of atypical returns.
  • Answers questions and provide future tax planning to clients.
  • Reviews financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
  • Researches tax related questions and issues, and responds to clients appropriately and within a timely manner.
  • Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution
  • Audits all tax return forms for accuracy and completeness (i.e., client signatures).
  • This position has access to and regularly works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business.
    Required Qualifications
    • Top candidates for this position will have retail experience providing exceptional client service and performing multiple tasks in a fast paced environment.
    • Hands-on marketing with surrounding businesses, including office visits to promote brand awareness and new clientele
    • High School Degree or equivalent
    • Experience preferably in sales, service and tax preparation
    • PTIN (Preparer Tax Identification Number) required
    • Good communication, interpersonal and customer services skills
    • Basic knowledge of computer functions and math required.
    • Ability to lift a maximum of 25 lbs
    • Strong attention to detail and accuracy
    • Ability to work under pressure, in a fast-paced working environment
      Preferred Qualifications:
      • Field Instructor, Remote Support and Call Center certified
      • 1+ years of experience preferably in sales, service and or tax preparation
      • Remote Support or Call Center ready certified
      • Enrolled Agent (EA) certificationOther details
        • Job Family Store Operations
        • Pay Type Hourly

Keywords: Jackson Hewitt, Houston , Tax Preparer - Store Operations 11445, Accounting, Auditing , Houston, Texas

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