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Senior IT Service Desk (REMOTE)

Company: Railsbank
Location: Houston
Posted on: January 16, 2022

Job Description:

About RailsbankRailsbank is the world's leading global embedded finance platform that gives customers access to prototype, build, and scale financial products on 4 continents with and one set of APIs. The company was founded by serial FinTech entrepreneurs who previously founded successful and award winning companies like Currency Cloud (recently sold to Visa for $1B) and Evolution.
Railsbank is in growth mode with hundreds clients globally, over 5.5 million end user accounts, VC funding from top firms like Clocktower Ventures and Visa and the most globally-enabled, digitally-native product in the FinTech platform space. We recently announced our US launch with our new Credit Card as a Service offering, aimed at allowing any company to build futuristic credit cards and lending products that live inside their user experiences.
Since starting in 2016 in London, Railsbank is now the only platform capable of issuing multiple financial products on 4 continents including USA, Europe, SE Asia, and Australia. Fresh off the back of a new $70M VC raise, we are looking for exceptional people who share the same core values to join team Railsbank in N. America.

The Role We're looking for a new team member to join us in the Internal IT Team - this is the department that looks after employees, and the systems we use internally. We have very little on-site infrastructure and rely heavily on a collection of SaaS products.
Our standard issue machine is a Macbook Air - although a few colleagues with specific tasks also have Windows 10 machines, so being comfortable supporting both Operating Systems is vital from onboarding to BAU support queries.
Currently we have over 500 employees across Europe, South East Asia, and North America, and we are growing rapidly. Key Responsibilities

  • IT Helpdesk/Service Desk support of users with all IT related software and hardware queries and issues
  • Problem investigation and escalation where appropriate to colleagues or suppliers
  • Maintenance of user access to software, assigning and updating permissions as needed
  • Responsible for IT aspects of New starters and leavers in the company
  • Implementation and setup of new software and upgrades/updates
  • Procurement of hardware/licenses and sundry IT items as needed, maintenance of IT licenses and subscriptions in line with supplier/vendor agreements
  • Inventory management, audit and tracking of purchased Software & Hardware
  • Maintain payment PC infrastructure, together with its Active Directory
  • Maintenance of office IT equipment and IT area, ensure availability of IT network wireless and wired connections
  • Follow Group level Information Security policies and procedures to ensure the Confidentiality, Integrity, and Availability of the information that Railsbank manages
    The successful candidate will be part of the global Internal IT team and will spend the majority of their time supporting the rapidly growing US business, as well as form part of the wider IT Team to enable a follow-the-sun in business hours support model, collaborating closely with colleagues in UK and Asia. They will report to the Head of IT Support. The candidate will core office hours based on their time zone.
    What we look for in your professional skillsYou're likely to be educated to degree level or equivalent, with excellent communication skills (across all media) and possess the ability to 'get things done' in a flexible dynamic organization.
    • You have a minimum 5 years experience supporting 50+ users in a help-desk environment, experience supporting Apple MacOS is required and JAMF is highly desirable.
    • Exposure to IT projects and implementations of systems and upgrades (both hardware and software)
    • Experienced in maintaining IT records for assets, licenses and users ensuring these can be sufficiently audited
    • Strong problem solving and analytical skills
    • Ability to effectively communicate technical concepts to both technical and non-technical audiences
    • Experience in a financial services or a certified environment (one of ISO27001, PCI, ISAE3402) is highly desirable
    • Broad knowledge of modern-business Software-as-a-Service, including tools like Google Workspace and Slack, and the Atlassian suiteYou are a team-oriented person with excellent written and verbal communication skills and are able to talk easily to people at all levels.
      You have good organizational skills and the ability to thrive in a fast moving, dynamic environment that is fun, but serious as well (we are responsible for other people's money and we take this and our regulatory responsibilities very seriously).

Keywords: Railsbank, Houston , Senior IT Service Desk (REMOTE), Accounting, Auditing , Houston, Texas

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