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Front Desk Agent

Company: Homewood Suites by Hilton
Location: Houston
Posted on: September 23, 2022

Job Description:

Hilton Hotels Corporation Position Description Position Title : FLSA Designation :Night Auditor Non-Exempt Department : Brand :Finance Hilton Garden Inn Embassy Suites Hotels Reports to : Hilton Suites Hampton InnNight Audit Supervisor Hilton Hotels & Resorts Hampton Inn & SuitesDoubletree Club Homewood Suites by Hilton Date Written/Revised : Doubletree Hotels, Suites & Resorts ConradJune 24, 2002 Waldorf Astoria Collection Position Purpose: Balance all daily work for the hotel. Post and balance charges in a timely and efficient manner. _EXAMPLE OF DUTIES: _ ESSENTIAL FUNCTIONS AveragePercent of Time35 % Post and balance all hotel work for each day.30 % Prepare restaurant audits to breakdown and balance restaurant figures.15 % Handle all computer end of day issues and problems that might occur throughout shift.15 % Reconcile credit card system to daily transaction list from rooms. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Perform other duties and responsibilities as requested by the Night Audit Supervisor. PHYSICAL REQUIREMENTS: Frequency Key: Rare, Occasional, Frequent, Constant For lifting enter estimated lbs. at 10, 25, 50, 50+ Physical Activity Frequency Sitting Constant Walking, climbing stairs Frequent Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Frequent Pushing/Pulling Occasional Near Vision Constant Far Vision Occasional Hearing Constant Talking Constant Smell Rare Lifting/Carrying(# lbs.) Frequent up to 20 lbs. Travel Rare OTHER DUTIES Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. ORGANIZATIONAL RELATIONSHIPS Positions directly reporting to this position (titles):None SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.Knowledge of accounting operations to include all aspects, such as, accounts, receivable, payroll, etc.Ability to access and accurately input information into a computer using Excel software and other various software programs.Basic mathematical and calculator skills to prepare mathematical calculations without error.Office machines: operate calculator/10-key by touch, copier, fax, telephone.Must possess the ability to post and balance large amounts of charges efficiently and accurately.Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins work.Maintain an open line of communication between guests, team members and management. QUALIFICATION STANDARDS EDUCATION High School graduate or equivalent required EXPERIENCE Some work experience in related field preferred LICENSES OR CERTIFICATES None GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER No relocation benefits available for this position NOTICE: Standing, bending, stooping, and lifting weights up to and including 20 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. I HAVE READ AND UNDERSTAND THE POSITION DESCRIPTION INFORMATION AND HEREBY STATE THAT I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION. ACCOMMODATIONS ARE DETERMINED BY MANAGEMENT. PRINT NAME SIGNATURE DATE Job Type: Full-timePay: $12.00 - $13.00 per hourSchedule: 8 hour shiftAbility to commute/relocate: Houston, TX 77032: Reliably commute or planning to relocate before starting work (Required)Education: High school or equivalent (Required)Experience: Customer service: 1 year (Required) Hotel experience: 1 year (Preferred)Work Location: One location

Keywords: Homewood Suites by Hilton, Houston , Front Desk Agent, Accounting, Auditing , Houston, Texas

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