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Night Auditor

Company: Residence Inn & Courtyard by Marriott City Place
Location: Spring
Posted on: September 24, 2022

Job Description:

SUMMARY:Responsible for all Front Desk Clerk duties, as well as auditing duties listed below. Balance all room charges, restaurant tickets, cash and credit card transactions for the ending day.ESSENTIAL DUTIES AND RESPONSIBILITIES:Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.Perform quality assurance (QA) requirements for department.Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.Remain highly visible and readily available for guests at all times.Assist team with training, supplies and support in order to consistently provide Brand quality service.Take initiative to offer assistance or answer questions throughout the hotel.Perform night audit to verify all previous Front Desk shift transactions; perform night audit checklist.Distribute newspapers and folios under guest room doors.Print registration cards for the next workday.Program wakeup calls.Post and balance all phone calls and restaurant paper work.Put all shift work, phone report, restaurant paper work and wakeup call report and printout in an audit pack.Prepare and balance flash report and fax as needed to owners and corporate office.Walk the property hallways and public areas for safety and security measures.Ensure that all exterior doors are locked allowing key access only.Maintain proper administration of key control.Communicate with General Manager/Assistant General Manager regarding any real or potential emergency situations.Communicate pertinent shift information (Group information, current selling strategy, follow-up required for guests or shift responsibilities, etc.) to managers and associates both verbally and in writing via log-book. Update as necessary.Verify room status with housekeeping report.May be responsible for breakfast setup; laundry duties; and setup and breakdown of the meeting room(s).May have to perform laundry duties.May be responsible for the setup and breakdown of the meeting room(s).Willingness and ability to train new associates.Complete maintenance work orders and deliver to the supervisor in a timely manner.Thoroughly understand and implement the Brand service culture.Perform all shift checklist responsibilities.Support team members to ensure the team's entire workload is completed daily.Perform other duties as required.

Keywords: Residence Inn & Courtyard by Marriott City Place, Houston , Night Auditor, Accounting, Auditing , Spring, Texas

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