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Customer Accounts Advisor - Collections

Company: Aarons
Location: Rosenberg
Posted on: September 24, 2022

Job Description:

Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.Skills for SuccessCustomer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.The WorkAttainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phoneSell customers on the benefits of timely lease agreement renewal paymentsAssist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goalsAssist with merchandise returns and guest deliveries as directed by managementClean and certify merchandise in the Quality Assurance Center for all items personally returnedComplete and maintain weekly vehicle maintenance sheet and route sheets dailyLoad, secure and protect product in company vehicleSafely operate company vehicleAssist the Sales Team as neededAny reasonable duties requested by managementRequirementsAt least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record)Must meet DOT requirements to obtain certification in required statesAbility to work schedule of hours varying from 8 am to 9 pmAbility to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dollyTwo years of retail/customer service experience preferredHigh School diploma or equivalent preferredExcellent interpersonal and communication skillsHigh energy with the ability to effectively perform all functions of the store and multitasking effectivelyProper telephone etiquetteUphold the Aaron's Brand and protect company assetsMaintain a professional appearanceProficient computer skillsJob Type: Full-timePay: $27,000.00 - $32,500.00 per yearBenefits:401(k)401(k) matchingAD&D insuranceDental insuranceDisability insuranceEmployee assistance programEmployee discountEmployee stock purchase planFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid sick timePaid time offPaid trainingParental leaveReferral programTuition reimbursementVision insuranceSchedule:Weekend availabilitySupplemental pay types:Bonus payCommission payMonthly bonusExperience:Customer Service: 1 year (Preferred)Work Location: One location

Keywords: Aarons, Houston , Customer Accounts Advisor - Collections, Accounting, Auditing , Rosenberg, Texas

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