Senior SalesForce Business Analyst

Company: Stellantis Financial Services US
Location: Houston
Posted on: May 28, 2023

Job Description:

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.SummaryStellantis Financial Services is looking for a Salesforce Business Analyst who is responsible for maintaining the integrity of our SalesForce systems to include our customer portals, dealer portals, agent portals and marketing cloud implementations. The individual will ensure that all data is accurate and up to date, monitor performance metrics, and troubleshoot any issues that may arise with the software or hardware used by their company.Essential Duties and Responsibilities include the following. Other duties may be assigned.Your deliverables as a Senior SalesForce Business Analyst may include, but are not limited to, the following: Formulates and defines systems scope and objectives for complex business processes, based on industry best practices and Stellantis Financial Services business objectives. Acts as the liaison amongst stakeholders to elicit, analyze, document, communicate and validate business and system requirements using industry leading practices within the business analyst profession. Participates and provides input to solution design sessions and drives out functional requirements and design. Possesses knowledge of the Salesforce platform, including the foundational concepts of the application and the functions contained within. Has a deep understanding of the Agile methodology and collaborates with team members to incorporate rigor and accountability across all phases of the process. Ensures all requirements are fulfilled by the technical design. Collaborates with the test team to generate scenarios/test cases and test scripts, ensuring traceability to all requirements. Applies industry best practices to improve Stellantis Financial Services current processes. Develops recommendations to improve processes or techniques. Determines the overall requirements gathering strategy and plans the requirements phase of the project including the work division strategy among the project BAs. Manages the progress and quality of the requirements gathering activities and adjusts the plan as necessary. Plans the risk response strategy to be used in monitoring and controlling all identified risks throughout the requirements process. Leads moderately complex projects and participates in larger, more complex initiatives. Solves complex technical and operational problems. Acts as a coach and mentor for teammates with less experience.Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree in Business, Marketing, Engineering, Communications, or a related field. 8+ years experience in enabling digital processes, executing strategic roadmaps and operating within a project environment.; or equivalent combination of education and work-related experience. Understanding and have worked in an Agile environment, changing an organization to Agile is a plus.Language Skills: Ability to read, analyze, and interpret technical procedures. Demonstrated ability to write reports, correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Demonstrated ability to translate data into quantifiable actions/deliverables. Working experience identifying KPI s and other analytics to measure product value. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Computer Skills To perform this job successfully, an individual should have advanced skills in MS Office, familiarity with digital help tools, experience with project management software a plus.Product Design: Working experience in design, development, and implementation of product plans. Working experience in full product lifecycle methodologies. Working knowledge of Product specialty/job area, principles, concepts, and practices.Other Skills: Working experience in creating, prioritizing, and recommending epics and features. Experience conducting competitive research and analysis. Demonstrated experience in a collaborative, cross-function team environment.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to stand; walk; sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.Competencies To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures. Design - Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; demonstrates attention to detail. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason, even when dealing with emotional topics. Technical Skills - Strives to build knowledge and skills, shares expertise with others. Customer Service Ability to understand and responds promptly to customer needs. Interpersonal Skills - Maintains confidentiality; remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Written Communication - Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information. Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives. Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results. Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results. Servant Leadership - Exhibits ability to serve others first, listening and responding to people s needs, involving others in decision making, committing to people s growth, and persuading with empathy. Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Ethics - Treats people with respect; keeps commitments; works with integrity and ethically; upholds organizational values. Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values. Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles. Must be a self-starter. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; organizes or schedules other people and their tasks; develops realistic action plans. Professionalism - Approaches others in a tactful manner; treats others with respect and consideration regardless of their status or position; follows through on commitments. Adaptability - Manages competing demands; able to deal with frequent change, delays, or unexpected events. Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Asks for and offers help when needed. Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; presents ideas and information in a manner that gets others' attention.Location:We are currently seeking candidates in the following locations:Houston, TXDallas, TXAtlanta, GADetroit, MIPhoenix, AZStellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons. #li-hybridPDN-993554d1-5eb4-421e-933b-0821fb5a4328

Keywords: Stellantis Financial Services US, Houston , Senior SalesForce Business Analyst, Accounting, Auditing , Houston, Texas