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IT Senior Process Specialist - Corporate

Company: Houston Methodist
Location: Houston
Posted on: June 15, 2019

Job Description:

Work Shift: DAY Work Week: M - F Job Summary JOB SUMMARY Houston Methodist is looking for a professional to expand our quality assurance efforts by developing, supporting and delivering manual testing strategies and solutions across various platforms to include agile and waterfall environments. This position will pay close attention to detail with writing and executing test plans along with documenting how to recreate issues. Be instrumental in the evolution of our testing processes by bringing new ideas to the existing manual processes, including consideration for automation. Immediately improve our testing quality by always thinking of different angles to test from. Experience with testing Web-APIs and basic SQL is required. Also, being familiar with browser debugging tools and experience with device clouds (AWS Device Farm, Xamarin Test Cloud, etc.) would be very helpful. PATIENT AGE GROUP(S) AND POPULATION(S) SERVED Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity. HOUSTON METHODIST EXPERIENCE EXPECTATIONS I. Provide personalized care and service by consistently demonstrating our I CARE values: INTEGRITY: We are honest and ethical in all we say and do. COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs. ACCOUNTABILITY: We hold ourselves accountable for all our actions. RESPECT: We treat every individual as a person of worth, dignity, and value. EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. II. Focuses on patient/customer safety III. Delivers personalized service using HM Service Standards IV. Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words) V. Intentionally rounds with patients/customers to ensure their needs are being met VI. Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job PRIMARY JOB RESPONSIBILITIES Job responsibilities labeled EF capture those duties that are essential functions of the job. PEOPLE - 25% 1. Manage customer--s expectations related to process communication, documentation, standards and adherence. (EF) 2. Educate new staff and all stakeholders on process standards and procedures and their application within the PMO. (EF SERVICE - 20% 1. Plan, organize and execute process related activities on major projects and key operational initiatives: (EF) a. Testing i. Develop the Test Plan and Test Strategy documents; define and document the entire testing process. ii. Assist with defining and implementing the testing environment. iii. Create and implement test plans, cases, scripts and schedules. Manage test script creation by the testers. iv. Lead team of testers and functional experts through multiple test phases. v. Conduct daily/weekly meetings to discuss test execution & defects; report defects and escalate issues. vi. Provide reporting and metrics to management team for defects and test executions. vii. Serve as testing consultant; develop and deliver testing training. b. Cost Management i. Assist with defining and documenting the cost management process, standards and templates. ii. Serve as cost management consultant, develop and deliver cost management training. iii. Assist project teams with management of cost on projects. iv. Provide reporting and metrics to management team for project budgets and variances. v. Prepare monthly audit reports showing cost management adoption. vi. Serve as subject matter expert in processing invoices and requisitions. vii. Assist PM with preparation of capital project closeout letter at project completion. 2. Communicate client requests and feedback to the operations or project manager. 3. Report and address issues as they arise identifying and implementing alternative solutions or escalating to the operations or project manager when appropriate. (EF) 4. Serve as liaison with project team members on issues related to process activities. (EF) 5. Assist the operations or project manager by preparing presentations and reports; provide status updates on assigned action items. QUALITY/SAFETY - 35% 1. Assist with defining process standards and templates to one of our core process areas: testing or cost management. This is not an exclusive list as additional processes will be added as the office matures. (EF) 2. Establish the framework to implement the standards; define and implement an adoption strategy. (EF) 3. Adhere to standards and procedures defined by the PMO. (EF) 4. Maintain the process site, update process documentation. FINANCE - 10% 1. Assist Project Manager with estimating project cost and defining project benefits.(EF) 2. Validate consultants (contract labor) deliverables GROWTH/INNOVATION - 10% 1. Constantly look for opportunities to improve the PMO. 2. Lead PMO initiatives. (EF) This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION REQUIREMENTS Bachelor Degree in Computer Science, Business Administration, or related discipline with an information technology focus EXPERIENCE REQUIREMENTS Required 5+ years of successful experience in IT process activities in support of large to enterprise scale and complexity projects and operations initiatives, preferably in a healthcare environment. CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED Testing or Cost Management related certification preferred. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED * Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
* Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
* Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
* Knowledge of how process activities are integrated to IT operations and the project life cycle.
* Knowledge of project management tools and methodologies.
* Knowledge of IT services management and methodologies.
* Ability to generate and control documentation.
* Ability to interface with internal department and staff, physicians, vendors, and experts.
* Good verbal and written communication skills.
* Strong teamwork and interpersonal skills.
* Knowledgeable in Microsoft Office products:
* Project
* SharePoint
* Word
* Excel
* PowerPoint
* Visio Equal Employment Opportunity Houston Methodist is an Equal Opportunity Employer. Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor - priority referral Protected Veterans requested. Company Profile Houston Methodist (HM) is one of the nation's leading health systems and academic medical centers. HM consists of 7 hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center and six community hospitals throughout the greater Houston metropolitan area. HM also includes a research institute, a global business division, numerous physician practices and several free standing emergency rooms and outpatient facilities. Overall, HM employs over 20,000 employees. FORBES magazine has placed Houston Methodist on its annual list of Best Employers in 2016. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

Keywords: Houston Methodist, Houston , IT Senior Process Specialist - Corporate, Accounting, Auditing , Houston, Texas

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