Customer Service Rep - Baytown

Company: Staff Solve
Location: Baytown
Posted on: February 17, 2026

Job Description:

Job Description Job Description Customer Service Representative – Baytown Customer Service Representative focused on building relationships and promoting parts, service and rental solutions. This is a growth-driven role for an energetic and goal-orientated individual. Key Responsibilities: Customer Interaction: Greet customers, answer service calls, and understand their forklift issues. Customer Base: Seek, expand, and maintain customer base. Diagnosis & Estimates: Consult with technicians, assess needs (sometimes visually/via test run), and provide accurate repair estimates and timelines. Coordinates with the parts department. Communication: Keep customers updated on changes, explain service details and costs, and follow up to ensure satisfaction. Documentation: Creates work orders, documents approval/rejections and review billing for accuracy. Sales & Advice: Advise on maintenance, warranty, and potentially upsell services or parts, offering cost-saving alternatives. Work Site location: Blended both in office and field. All other job duties as assigned by Management. Requirements and Qualifications: Soft Skills: Exceptional verbal and written communication, and strong multitasking abilities. Customer Service: 1-2 years in customer service-related role in a related industry. Technical Knowledge: Basic mechanical aptitude and familiarity with material handling equipment. Computer Skills: Proficiency in Microsoft Office, experience with ERP or CRM software. Education/Experience: High School diploma or equivalent.

Keywords: Staff Solve, Houston , Customer Service Rep - Baytown, Customer Service & Call Center , Baytown, Texas