Senior Sales Support Engineer

Company: PCS Software Inc
Location: Houston
Posted on: June 25, 2022

Job Description:

Technical Solution Consultant

Targeted Start Date: ASAP
Location: (Prefer candidates in Houston, TX, but open to candidates anywhere in the US with access to a major airport)
Department: Pre-Sales/Sales
Travel Requirements: up to 75% organized travel potentially requiredPosition Type: Experience RequiredAdditional Compensation Plan -Potential for an annual discretionary bonus plan based on OKR/KPI targets

About PCS
PCS Software, Inc. is an AI-driven transportation management platform leader fielding disruptive innovation for mid-to-large sized enterprise shippers, carriers, and brokers in the United States and Canada.
Cloud-based, API-integrated, PCS Software automates the entire transportation logistics operation via a single, comprehensive solution. Accessible via the web or the companion mobile app, the PCS platform delivers powerful functionality to manage rate and route optimization, mode selection, dispatch/tendering, carrier and fleet management, safety and compliance, freight yard management, settlement/accounting and more.

Responsibilities:

Supports both the pre-sales scoping process and the post-sales design and implementation activities for complex technical products.
Prepares and delivers sales demos and facilitates technical requirements gathering sessions. Reviews customer technical specifications, recommends specific products or services, and estimates cost and effort for implementation.
Plans and designs the configuration of products for initial implementation or the deployment of custom solutions, enhancements, or upgrades.
Troubleshoots problems and oversees the completion of repairs, workarounds, or customizations.
Delivers technical product training to customers and internal audiences.

Work is generally independent for creation and delivery of presentations and collaborative in nature with .
Contributes to moderately complex aspects of a project.

Alternate Job Title:
Technical Product Solutions Engineer III, Platform Engineer

Success Criteria, Key Attributes, and Personal Characteristics

Configuration Management
Cost Estimation
End-User Training
Post Sales Support
Product Development Life Cycle
Product Engineering
Requirements Analysis
Sales Demos
Solution Delivery
Writing Procedures & Documentation
Workaround Development
Solution Design
Integrated Development Environment (IDE) Software
Intellectual Curiosity: demonstrates strong ability to understand the company's operations and economic levers, the company's customer base, and the industry at large. Accuracy (Attention to detail: Must live by the mantra of the devil is in the details and will take great pride in getting it right.)
Maturity/Personal Accountability: genuine interpersonal skills with ability to resolve conflicts, build rapport across the organization, identify issues and present solutions in a simple, meaningful, and focused manner; takes personal accountability for responsibilities and decisions.
Communication: excellent communication, written and oral skills. Ability to communicate to all levels comfortably and effectively.

Years of Experience
Requires 4 -7 years of related experience.

Education:
Bachelor's degree in Computer Science, Computer Engineering, CIS, MIS, or related STEM focused degree

Employee Benefits Include:

Medical, Dental, and Vision benefits effective Day 1 with monthly premiums paid by PCS!
Fidelity 401K with a 4% Company Match and Day 1 vesting
8 Paid Holidays Annually
3-weeks of PTO starting your first year and the ability to earn up to 4-weeks of PTO with seniority
Company paid term life and short-term disability insurance
3-weeks of Paid Parental Leave
Fitness Club/Gym reimbursement program (up to $750/year)
Employee referral bonus program ($2,500 per accepted hire that you refer as an employee)


EEO StatementPCS Software, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic.

PCS Core Values

Initiative: Will take initiative as an owner and not wait for direction to act.
Accountability: Will own the action and results, the by-product of your work and PCS.
Can-Do Attitude: Believing in yourself, you will always demonstrate and achievable attitude.
Positive and Motivated: Brining positive energy, you will raise the level of performance of those around you.
Say-Do Ratio: Delivering results that match the words you say.
Integrity: Consistent and uncompromising in strong values and morals
Honesty: Truthful and transparent during the difficult times, not just the good times


Why Join PCS?
PCS Software, Inc. rewards your challenging work with excellent opportunities for career growth and personal development. If you want to be the newest member of a vibrant group of energized technology leaders in an innovative and entrepreneurial environment, then apply online today to start building solutions that customers will love to use and join a company that truly rewards your challenging work and values your talented contributions.
PCS Software, Inc. is considered one of the best places to work because of our competitive compensation plans, comprehensive benefits plan with 100% company paid medical, dental, and vision premiums for you and your dependents, 401k with a 4% match, generous PTO package, a truly creative and fun working environment, complementary food/beverages in the office, paid training and development opportunities, paid gym/fitness facility membership, employee recognition programs, and amazing opportunities for career growth and personal development.

Work Authorization
PCS Software, Inc. will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

This job description provides many examples of the types of responsibilities required but is in not intended to be a comprehensive list. The incumbent will complete other job responsibilities as needed which are not specifically described in this document.
We thank all respondents for their interest in PCS Software, Inc. However, only those selected for an interview will be contacted. To view additional information on PCS Software, Inc., please visit our website at www.pcssoft.com. No calls or agencies please.PI182888753

Keywords: PCS Software Inc, Houston , Senior Sales Support Engineer, Engineering , Houston, Texas