NOC Engineer
Company: Dassault Systemes
Location: Houston
Posted on: August 7, 2022
|
|
Job Description:
Medidata: Power Smarter Treatments and Healthier PeopleMedidata
is leading the digital transformation of life sciences, creating
hope for millions of patients. Medidata helps generate the evidence
and insights to help pharmaceutical, biotech, medical device and
diagnostics companies, and academic researchers accelerate value,
minimize risk, and optimize outcomes. More than one million
registered users across 1,900+ customers and partners access the
world's most trusted platform for clinical development, commercial,
and real-world data. Medidata, a Dassault Syst--mes company, is
headquartered in New York City and has offices around the world to
meet the needs of its customers. Discover more at www.medidata.com
and follow us @medidata.Our teamThe Medidata GNOC Team provides
critical, round-the-clock service availability monitoring,
pre-emptive and immediate incident responses as well as additional
IT service offerings for internal customers.Who we are looking
for:We're looking for a candidate who is active and responsible,
eager to learn about different tools, can work in a high pace
environment, and wants to increase troubleshooting skills on
different platforms. Key activities include:Monitor Medidata
client's' URL, Networks, Systems, Storage, Medidata Data Centers
and AWS envronments using a wide variety of tools within the
consolidated 24x7x365 Network Operations CenterAll alerts are
addressed in a timely manner to meet and/or exceed external Service
Level Agreements (SLA's) and internal Service Level Objectives
(SLO's)Monitor and troubleshoot all networks and systems related
issues; work with vendors; fault management and event notification
and escalation to senior engineersMonitor and resolve failed backup
jobsPrioritize and perform triage on network and system trouble
tickets.Assist in the identification, troubleshooting, and
resolution of issues where possible.Escalate to and work with
senior engineers when necessaryProvide alert response as well as
email and telephone technical support for data center and managed
services clientsTake ownership of the incident/request and drive it
to resolutionDocument and track troubleshooting steps and incident
solutions and support requestsKeep clients informed throughout the
process and follow up with them to ensure satisfactory
resolutionCoordinate with coworkers to balance the workload and
keep them apprised of open issues COVID Statement:Medidata requires
all U.S. employees to be fully vaccinated against COVID-19 and to
provide documentation of full vaccination, unless qualified for an
accommodation as determined by Medidata, consistent with applicable
law. Although accommodation requests will be considered (and
granted where appropriate/possible), it may be determined that a
candidate is unable to adequately perform the essential functions
of the position without imposing an undue hardship on Medidata due
to customer requirements, staffing needs, or other business
reasons.Medidata Solutions, Inc. is an Equal Opportunity Employer.
Medidata Solutions provides equal employment opportunities to all
employees and applicants for employment without regard to race,
color, religion, gender, sexual orientation, gender identity,
national origin, age, disability status, protected veteran status,
or any other characteristic protected by the law. Medidata
Solutions complies with applicable state and local laws governing
non-discrimination in employment in every location in which the
company has facilities#L1-AT1not definedEqual opportunity In order
to provide equal employment and advancement opportunities to all
individuals, employment decisions at 3DS are based on merit,
qualifications and abilities. 3DS is committed to a policy of
non-discrimination and equal opportunity for all employees and
qualified applicants without regard to race, color, religion,
gender, sex (including pregnancy, childbirth or medical or common
conditions related to pregnancy or childbirth), sexual orientation,
gender identity, gender expression, marital status, familial
status, national origin, ancestry, age (40 and above), disability,
veteran status, military service, application for military service,
genetic information, receipt of free medical care, or any other
characteristic protected under applicable law. 3DS will make
reasonable accommodations for qualified individuals with known
disabilities, in accordance with applicable law.
Keywords: Dassault Systemes, Houston , NOC Engineer, Engineering , Houston, Texas
Click
here to apply!
|