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Bilingual Store Manager

Company: Famsa, Inc.
Location: Houston
Posted on: February 16, 2020

Job Description:

FAMSA is a leading retailer that is focused to serve U.S. households with a commercial portfolio of products and services as well as financial services in the Hispanic market. FAMSA, with 18 years in the U.S., operates 22 business locations in Texas and Illinois. Our mission is to be the best option for our customers in the retail commercialization of durable goods and specialized financial services meeting customer needs.Famsa is seeking for a responsible, hardworking hands-on full time Bilingual Store Manager.--If you are a dynamic, self-motivated individual looking to lead and work at an established and growing retail company this is the position for youSummary: Store Manager is responsible for the management and leadership of the store by overseeing and driving daily sales performance; maintaining service and operational standards; supervising, coaching, counseling, and training staff on sales program; ensure adequate staffing; providing superior customer service; aim to maximize profits while minimizing cost; and other similar duties pertaining to management of the store.Essential Duties and Responsibilities include the following (other duties may be assigned):Meets or exceeds store sales and profitability goalsMust be fully bilingual (English and Spanish)Daily drives sales and profitabilityAnalyze sales figures and forecasting future salesUnderstand and support store operations, policies, and proceduresProvides clear direction and leadership to all AssociatesCoaches, develops, counsels and trains Sales AssociatesWorks and coordinates with other Company departments as necessary in support of store operations.Plans and prepares work schedules and assigns employees to specific duties.Maintain staffing levels consistent with business needs to ensure excellent customer service (including assisting with recruiting, hiring and training employees)Maintain effective, professional relationship with subordinates, and other Company departments.Works with Operations Director and Purchasing Department to formulate pricing policies on merchandise according to requirements for store profitability.Coordinates sales promotion activities and directs employees to prepare and mount merchandise displays and advertising materials.Tours the Sales floor regularly, talking to Associates and customers, and identifying and/or resolving urgent issues.Supervises Associates to engage in sales work, inventory counts, cash and receipt reconciliation, keeping work time and other operating records for Accountant.Deal with sales and performs work of subordinates, as and when required.Develops Sales Supervisor to Store Manager readiness.Performs monthly evaluations for all Sales Associates and quarterly evaluations for non-sales associates.Establish periodic on-going communication meetings with all store employees and Operations Director.Manage and assign tasks appropriately to ensure the store is clean, adequately stocked, organized, well-kept and price correctly.Ensures compliance of employees with established loss prevention, safety, sales, Human Resource, timekeeping, administration, inventory control and other procedures and practices.Resolve customer complaints in a timely and professional manner. Works to improve customer service processes to minimize customer complaints and dissatisfaction and improve services accordingly.Works and coordinates with Loss Prevention to prevent, respond and report any employee/customer accident, theft and fraud related losses and ensures store is locked and secure at closing.Supports Operations Director as necessary.Excellent communication skills in both languages English and Spanish.Must be willing to relocate between business locations as necessary.Benefits Includes:Competitive payHealth InsuranceDental/ Vision InsuranceLife InsuranceComprehensive paid trainingHolidays, Personal, Vacation and Sick PayAdvancement OpportunitiesExcellent Employee discount401(K)

Keywords: Famsa, Inc., Houston , Bilingual Store Manager, Executive , Houston, Texas

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