2VP, Claim Management Property
Company: Travelers
Location: Houston
Posted on: January 14, 2021
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Job Description:
Company SummaryTaking care of our customers, our communities and
each other. That's the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.Target Openings1Job Description SummaryUnder general direction,
this position has accountability for results within assigned line
of business including working with Corporate Claim in the
successful execution of national and local claim strategies and to
ensure claim policies, procedures, and service standards are
implemented and maintained within assigned line of business.
Provides input into the development of national strategies.
Leadership responsibilities include the selection, training,
development, performance management and compensation administration
of staff.Primary Job Duties & ResponsibilitiesAttract, Retain and
Develop World Class Talent:* Accountable for the selection,
training and development of staff to ensure succession plan and
talent retention.* Assess performance behaviors of direct reports
and ensure managers manage staff performance; provide frequent
performance feedback.* Evaluate leadership and staff performance,
and develop and implement strategies and plans to address staff
professional development up through Director level positions.
Ensure training needs are identified and addressed on an ongoing
basis.* Responsible for the performance assessment and
determination of compensation for assigned staff.* Develop staff to
ensure succession plan and talent retention. Identifying and
promoting opportunities for exposure and experience to ensure
continuous development of Leadership Team and staff.* Serve as a
leadership role model to create a culture where employees feel
valued and where they can make a difference by coaching and guiding
direct reports and team. Have an active action plan for team that
will help create an atmosphere where employees want to come to
work. Provide Compelling Claim Services:* Employ proper claim
handling techniques to protect the integrity of Travelers brand and
providing consistent service quality and streamlined processes to
add value for our customers.* Ensure adoption of new technologies
in alignment with Claim Services disciplines: focused on paying
what is owed, deliver exceptional customer service in most
efficient way possible without conflicting with payout and
service.* Provide guidance and direction to Claim Management
Director, Unit Managers and claim professionals through a
continuous process of management involvement and claim file review.
Evaluate performance and address issues, taking improvement actions
as appropriate.* Responsible for product quality alignment with
Claim Product strategy. Seek information on, support, and
communicate Claim's philosophies.Drive the Information Advantage:*
Successfully leverage data, management information and technology
to identify and make the most of opportunities to support business
strategies and improve results.* Proactively identify business
drivers and trends from a thorough analysis of claim data. Work
directly with Claim Center Vice President, Claim Product teams to
understand, develop and implement strategies to close gaps.Achieve
Optimal Solutions:* Focus on resolution and process improvement,
fulfilling all obligations while maximizing cost effectiveness .
Assist business partners (Field Underwriting/Sales) in
understanding drivers, trends and product stress points to help
attract and retain business.* Develop, implement and adjust product
line staffing/operating expense budget in support of claim
strategies by proactively monitoring notice and volume trends in
conjunction with local business market growth projections/plans.*
As a member of the local Executive Management Team provide input,
insight, and assistance to other Product Leads ensuring the success
of the local office as a whole.* Provide independent hands-on
involvement in managing appropriate claim files; monitor file
quality, compliance, and metrics, procedures and results across all
lines of business to ensure quality results.Partner for Mutual
Success:* Develop and maintain effective relationships with
colleagues, business partners, customers, agents, regulatory
agencies and others to achieve organizational goals and create
better outcomes.* Other duties as assigned.Minimum Qualifications*
A minimum of 7 years Claim handling or Claim litigation/coverage
experience required.* A minimum of 2 years of claim leadership or
direct management experience required.* LICENSING OR CERTIFICATE -
Insurance license(s) as required by state regulation.Education,
Work Experience, & Knowledge* Bachelors Degree preferred.* Claim
management experience with experience managing managers preferred.*
For the specific line of business skilled in coverage, liability
and damages analysis and has a thorough understanding of the
litigation process, relevant case and statutory law and litigation
management skills for line of business preferred.* Experience
handling complex claims preferred.* General knowledge and
understanding of marketing, underwriting and account management
processes preferred.Environmental / Work Schedules / Other*
PROPERTY ONLY- Climbing unprotected heights (ladder, rooftop,
stairs, loading dock) - Occasionally* Travel Requirements: Travel
OccasionallyEmployment PracticesTravelers is an equal opportunity
employer. We value the unique abilities and talents each individual
brings to our organization and recognize that we benefit in
numerous ways from our differences. If you have questions regarding
the physical requirements of this role, please send us an email so
we may assist you.Travelers reserves the right to fill this
position at a level above or below the level included in this
posting.Job Requirements:
Keywords: Travelers, Houston , 2VP, Claim Management Property, Executive , Houston, Texas
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