Industrial Service Manager

Company: Johnson Controls
Location: Houston
Posted on: February 24, 2021

Job Description:

We are looking for candidates that possess well rounded attributes in multiple disciplines and can demonstrate some level of experience in the majority of these areas. In reverse, these could be restated with questions to determine candidates experience or behaviors in relative areas:Qualified Candidate Profile:Leader--- Inspires (not a dictator)--- Encourages and drives creativity--- Situational leadership skills (assesses each situation and reaches out to SME's to drive the best outcome)--- Ability to get into the weeds effectively and without being consumed, yet pull out quickly to lead mid to high level (Sales & Operationally)--- Excellent at multi-tasking--- Excellent at quickly switching gears (Internally to Externally, Minor issues to Major Catastrophes, from Personnel Issues to Technical Issues)--- Aptitude to manage risks on the spot (Quick thinker, quickly assesses situation, knows what to commit to and what not to commit to)--- Must be able to communicate/interact well with multiple levels of employees with varying mindsets (from leadership to an apprentice, from the expert to the tasker)--- Problem Solver - Coaches or Mentors all team members on problem solving techniques. Helps to remove obstacles.Coaching & Developing--- Enjoys continuous coaching (Planned and unplanned daily events, ranging from very minor instances to complex situations)--- Through daily interaction, mentally identifies strengths and weaknesses, identifying and taking the opportunity for coaching at the time or mental note for scheduled one on one (This is ongoing all day long, every day)Customer Focus--- Continuously thinking "strategy" (Every move/decision every employee makes every day has a direct impact on our business outcomes) This requires a leader to constantly monitor various activities on both the Ops and Sales Teams and be able to identify potential risks whether a verbal, written or physical action. (Lots of observation without making employees feel like they are being monitored)--- Know the Customer - Besides being savvy regarding our Industrial Petrochem/Manufacturing Market of customers that are very proud of who they are, it is critical that the leader of the Industrial Team also build direct trusting relationships with our customers. This leader must be able to balance the relationship regarding his/her team to help our customers understand ourorganization, roles and responsibilities and direct them in a way that gives them simple avenues to accomplish in a timely manner. (Work the Team with the Customer)--- Strong listening skills with the ability to deep dive (3 question rule applies - ask the question 3 times before you actually start getting the actual facts and can begin to rationalize the situation, and with a lot more questions - Must be able to pick up on the clues and know what to ask.)--- Takes initiative to understand our customers' drivers. He/she must lead and develop the team to deliver optimum solutions for each specific customer in many different ways.Financial/Business Acumen--- While having experience with financial or P&L management, this leader must balance the financial expectations along with daily business investments/decisions to achieve the overall financial goal (Difficult to put this one into words that clearly explain this leader must be able to quickly evaluate situations, make the best business decision for the future in lieu of short term thinking. Evaluate is the key word here.)--- A good mix of entrepreneur with a desire/drive to meet expectations, while being comfortable with taking risks.Technical Aptitude--- Has managed and engaged technical teams to initiate detailed discussions for possible solutions. (Not a technical expert, but enough knowledge regarding JCI capabilities to ask the right questions and then use the information to help solve problems or pull in the right resources.)--- Has had experience working with Technical Customers focused on Technical or Reliability Outcomes, while considering financial budgetsExperience--- Managing $30-$40M P&L (Beaumont/Pasadena Industrial) $10-$20M (Lubbock)--- Managing multiple teams with varying talent and responsibilities--- Project Management experience (Not required, but provides core experiences that contributes to the success in this role)?Must Haves:--- Passion to Build and Grow--- Employee and Customer Engagement--- Flexibility

Keywords: Johnson Controls, Houston , Industrial Service Manager, Executive , Houston, Texas