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Director of Operations

Company: Brookfield Residential
Location: Houston
Posted on: November 22, 2021

Job Description:

Your Team

Reporting to the Vice President of Operations, the Director of Operations is responsible for providing strategic leadership to the Construction, Purchasing, Design Studio and Customer Service teams to deliver up to 500 homes per year. The Director of Operations will be well versed in all facets of residential construction for single family detached and attached for sale housing. Leadership of community performance forecasting, financial strategy, and thoughtful analysis to achieve quarterly and annual business goals. The position will have a keen focus on delivering an exceptional customer experience as measured by Avid surveys of homeowners. Director of Operations will work closely with all other departments to advance new initiatives and construction innovations.

Your Key Deliverables

Manage the field activity and construction cycle time to forecast home completions, trade allocation, and utility/land improvement coordination. Manage the team to deliver home closings per planned schedules. Oversee and be champion for quality of home delivery, providing support and mentorship to field teams. Oversee performance and delivery of any fee build opportunities.

Manage the purchasing team for their preparation of efficient and accurate estimates and budgets for new and active communities in step with business plan reporting. Provide expertise and recommendations for construction details, scopes of work, and specifications. Coordinate with Design Studio to create a best in class experience and profitability

Customer Service:
Manage the customer service team to deliver a great experience for our home owners. Engage and lead continuous improvement in the Customer Service team through a working relationship with Avid to identify areas to improve on the Customer Experience including internal audits and employee recognition and incentive plans.

Strategy and Leadership:
Provide strategic leadership and vision to the team, communicating both short and long term goals for team member engagement. Skills to include business plan reporting and forecasting, strategic solutions to provide value, and cost saving recommendations to achieve home delivery on time and at budget. Endeavor to achieve ongoing improvement to the customer experience in their purchase of a Brookfield home or rental housing. Serve as member of the senior leadership team.

Oversee the various facets of housing operations including construction sequencing, spec home program, starts, home closing dates, buyer selection cut-offs, and strategies to overcome challenges and efficiency to achieve home closings for the business plan while maintaining the highest customer experience. Work closely with Sales & Marketing and Design Studio to maximize options and Design Studio profitability and current market trends.

Coordinate with the development team to ensure forward planning processes, plans and permits are completed in quality form to achieve business plan starts. Work with development team on design and planning of new housing programs, schedules, milestone activity, including land takedowns, permit fees, utility applications, and other processes to achieve goals. Support and assist development team with any jurisdictional requirements, and overall business planning.

Must Haves

  • 10-15 years in the field of residential development
  • Experience managing multi departments
  • Strong verbal and written communication skills
  • Extremely organized and able to handle multiple projects and assignments
    Nice to Haves
    • Bachelors degree in construction management or related industry

      Your Opportunity

      We are proud to offer our employees what they value most:

      --- Competitive compensation
      --- Excellent extended health benefits
      --- 401k matching
      --- Generous tuition assistance program
      --- Leadership development and mentorship programs
      --- Charitable donation matching
      --- A culture based on our values of Passion, Integrity and Community

      Your New Home

      At Brookfield Properties, the foundation of our success is firmly rooted in our people.

      Our company is comprised of experts across a range of specialties who share a goal of ensuring our properties are continuously evolving to meet the needs of our communities and stakeholders. To meet this goal, we hire visionary, entrepreneurial talent who help us innovate and enhance our business. We build collaborative teams who value integrity, creativity and diversity.

      Our teams operate an iconic portfolio of irreplaceable properties within the world's most dynamic markets. As one of the largest real estate services companies, we provide management and development expertise exclusively for properties owned by Brookfield Asset Management.

      Our development group draws on its unparalleled design, entitlement and construction expertise to envision and deliver best-in-class, iconic assets and destinations. The team's multidisciplinary skill sets from across our sectors capitalize on the unique opportunities that exist in the market today.

Keywords: Brookfield Residential, Houston , Director of Operations, Executive , Houston, Texas

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