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Inside Dealer Relationship Manager, DRM

Company: First Investors Financial Services
Location: Houston
Posted on: November 23, 2021

Job Description:

Work Days: 4 weekdays & each Saturday Hours: 40 plus 6 hrs OT Summary Responsible for managing an assigned territory, comprised of franchise new car dealerships, to achieve indirect auto finance retail installment contract production in line with corporate objectives. Maintains relationships with existing dealerships, provides training on credit program, solicits contracts for qualified applicants and assists in resolving funding concerns. Essential Duties and Responsibilities include the following. Other duties may be assigned.

* Develop and conduct effective prospecting campaigns to achieve target application and contract volume objectives through franchise automobile dealerships. * Conducts training on FIFS credit guidelines with the dealership's sales & finance managers to effectively maximize production. * Maintains production through establishing relationships with existing dealership personnel. * Develops working relationships with the credit and funding departments to achieve desired volume and customer satisfaction levels. * Works with loan officer and funder to assist dealerships in resolving problems with contracts received in house. * Communicates frequently with the Regional Sales Manager in a collaborative manner to keep them involved in the progress within the territory. * Analyze available data to identify challenges and trends within assigned markets. * Prepares weekly itineraries, weekly call reports, mileage logs and Action Plans as required. * Actively participate in Weekly Sales Roundtable conference calls with Regional Team Members. Attend ad hoc calls and meetings as required. * Submits expense reports and mileage logs in a timely manner to their manager. * Complies with all company policies and procedures. * This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

* Professional Selling Skills Must know how to conduct sales interviews in a professional, productive manner. Possess the ability to effectively seek information, actively listen and provide value added solutions to dealership sales & finance operations. * Virtual Selling Skills Should have the basic operational skills to utilize technology such as telephone, email, and video conferencing when communicating with potential or existing customers.

* Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics. * Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service. Responds to requests for service and assistance. Consistently fulfills commitments. * Interpersonal Skills - Focuses on solving conflict through effective communication; Listens to others without interrupting. Offers solutions and assistance to meet mutually acceptable outcomes. * Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings. * Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information. * Teamwork - Contributes to building a positive team spirit. * Business Acumen - Demonstrates knowledge of market and competition; Aligns work with strategic goals. * Cost Consciousness - Works within approved budget. * Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values. * Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. * Strategic Thinking - Identifies risks and opportunities and reacts appropriately. * Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. * Professionalism - Treats others with respect and consideration regardless of their status or position; Follows through on commitments. Respectful. * Quantity - Meets productivity standards. * Dependability - Follows instructions, responds to management direction. * Innovation - Presents ideas and information in a manner that gets others' attention.

Education and/or Experience The knowledge, skills and abilities are typically acquired through the completion of a high school diploma or a general education degree (GED); five to seven years successful experience as a Dealer Relationship Manager for an indirect subprime finance company in a successful production environment. Proven retail automotive experience, preferably as a sub-prime finance manager, finance director or sales manager. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Skills Ability to read, comprehend and provide instructions and correspondence at the appropriate level. Ability to effectively present information one-on-one or small group situations to dealers, and other team members. Technology Communication Skills Ability to use the telephone, email, text or video conferencing to effectively conduct sales or service interviews. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions and percentages. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have basic understanding of MS Office; specifically MS Excel and MS Word applications. Should be able to navigate in a MS10 environment for MS Outlook email and scheduling platforms. Certificates, Licenses, Registrations Current valid driver's license, auto insurance coverage. Other Skills and Abilities Read and interpret all three major credit bureaus, TransUnion, Experian and Equifax Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is required to work in the office on a rotating schedule or work from a home office on days not scheduled to work in the office. Additionally, they must manage a field presence when required to effectively execute the duties of the position. This position typically maintains a larger number of dealership prospects and existing customer base. Employee may be required, on a limited basis, to conduct overnight travel to meet the demands of their dealer base. Some employees will be required to attend meetings in a home office environment as needed. Employee will be required to report to a Regional Manager in a collaborative manner to keep them abreast of all developments within the market. First Investors is an equal opportunity employer. First Investors is committed to providing its employees an environment that is free of harassment, discrimination and intimidation. It is the policy of First Investors to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, familial status, gender identity, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons. Interested candidates should NOT submit a photograph or video with a rsum. Rsums containing a photograph or video will not receive consideration. Training Required Employee will be required to complete certain company provided training. This will include but not be limited to the following; 10 day onboarding orientation and training, 90 day Fast Start mentor program, any FIFSU compliance training, any assigned training required by their manager. This will include areas related to selling skills, communication skills either written or verbal, MS Office skills particularly Excel, Word or Power Point. It also includes the category of Virtual Selling Skills needed to work effectively in a remote environment. Job Type: Full-time

Keywords: First Investors Financial Services, Houston , Inside Dealer Relationship Manager, DRM, Executive , Houston, Texas

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