Project Manager

Company: Insight Global
Location: Houston
Posted on: May 16, 2022

Job Description:

Desired Skills:
PMP Certification is strongly preferred
At least 5 years of experience managing field deployment projects or in a project management role
Sharepoint and Smartsheet experience is a plus
Knowledge of Oracle applications is strongly preferred

Position Summary:
DFS Service Project Managers engage with direct customers to manage turnkey solutions of deployment, installation, and activation of products at customer locations. Service Project Managers ensure the overall success of a project, including the safe planning of resources, equipment, and budgeting projections of fuel service-related projects. They also ensure the project is executed with the highest standards of quality and consistently exceeds customer expectations.

What you'll be responsible for in this role:
Understand the entire scope of the project and deliverables and provide input to ensure a comprehensive project scope.
Determine what a successful project looks like for each customer and deliver exceptional results, which can be measured at the end of a project.
Create a detailed Work Breakdown Structure (WBS) which identifies and sequences the activities needed to successfully complete the project and meet customer expectations.
Develop subcontractor assignments for new projects in coordination with regional service managers
Obtain project bids as necessary from subcontractors
Develop a schedule for project completion that effectively allocates the resources to the activities
Review subcontractor invoices and approve for payment
Confirm site surveys are dispatched & completed in a timely manner
Develop and manage project budgets including weekly forecasting, and meeting project minimum margin requirements
Collaborate with Customer Solutions, Service Managers, Sales, Supply Chain, subcontractors, production, level three support, and key team members of the project team
Prepare and implement a communication plan that meets the client reporting requirements and keeps all personnel involved in the project informed.
Enhance client relationship through proactive and positive communication, and by recognizing and delivering on client key issues and expectations.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Other duties and responsibilities as assigned.
Act as a technical subject matter experts (SME) for primary program assignments, which includes,
Serve as an escalation point and liaison to key internal/external customers, including Product Management, Program Management, Commercial, Engineering, and Service teams.
Provide project teams with timing estimates for costing purposes
Configure and stage equipment for industry tradeshows.
Provide design recommendations for serviceability and usability
Assist commercial team in evaluating potential sales opportunities from a technical service perspective, and provide support as needed.
Support manufacturing teams in correcting technical issues identified during production.
Supplement internal QA testing process with user acceptance and field readiness lab validation.
Provide internal and external training sessions on product installation, operation, and support.
Investigate escalated field issues. This includes initiating site visits, troubleshooting and documenting technical issues, capturing and analyzing log data, and developing resolution plans.
Primary service stakeholder for New Product Development and sustaining efforts. Primary responsibilities include
Identify new product dependencies and system integration requirements.
The creation and execution of beta test plans during the field test phase.
Overseeing the installation of beta test products at customer site locations.
Evaluating Authorized Service Organization technical capabilities, and reporting findings to Regional Service Management team.
Providing regular updates and reports on test findings and identified field issues.
Issue test completion reports, summarizing finding and offering recommendations regarding production enablement readiness.
Documentation
Create service and support documentation for training requirements.
Create scope of work documentation for warranty and service projects.
Create draft service memos and communications.
Create trip summary reports for field visits, and regular project and activity reports

Keywords: Insight Global, Houston , Project Manager, Executive , Houston, Texas