Company: Insight Global
Posted on: May 16, 2022
PMP Certification is strongly preferred
At least 5 years of experience managing field deployment projects
or in a project management role
Sharepoint and Smartsheet experience is a plus
Knowledge of Oracle applications is strongly preferred
DFS Service Project Managers engage with direct customers to manage
turnkey solutions of deployment, installation, and activation of
products at customer locations. Service Project Managers ensure the
overall success of a project, including the safe planning of
resources, equipment, and budgeting projections of fuel
service-related projects. They also ensure the project is executed
with the highest standards of quality and consistently exceeds
What you'll be responsible for in this role:
Understand the entire scope of the project and deliverables and
provide input to ensure a comprehensive project scope.
Determine what a successful project looks like for each customer
and deliver exceptional results, which can be measured at the end
of a project.
Create a detailed Work Breakdown Structure (WBS) which identifies
and sequences the activities needed to successfully complete the
project and meet customer expectations.
Develop subcontractor assignments for new projects in coordination
with regional service managers
Obtain project bids as necessary from subcontractors
Develop a schedule for project completion that effectively
allocates the resources to the activities
Review subcontractor invoices and approve for payment
Confirm site surveys are dispatched & completed in a timely
Develop and manage project budgets including weekly forecasting,
and meeting project minimum margin requirements
Collaborate with Customer Solutions, Service Managers, Sales,
Supply Chain, subcontractors, production, level three support, and
key team members of the project team
Prepare and implement a communication plan that meets the client
reporting requirements and keeps all personnel involved in the
Enhance client relationship through proactive and positive
communication, and by recognizing and delivering on client key
issues and expectations.
Updates job knowledge by participating in educational
opportunities; reading professional publications; maintaining
personal networks; participating in professional organizations.
Enhances department and organization reputation by accepting
ownership for accomplishing new and different requests; exploring
opportunities to add value to job accomplishments.
Other duties and responsibilities as assigned.
Act as a technical subject matter experts (SME) for primary program
assignments, which includes,
Serve as an escalation point and liaison to key internal/external
customers, including Product Management, Program Management,
Commercial, Engineering, and Service teams.
Provide project teams with timing estimates for costing
Configure and stage equipment for industry tradeshows.
Provide design recommendations for serviceability and usability
Assist commercial team in evaluating potential sales opportunities
from a technical service perspective, and provide support as
Support manufacturing teams in correcting technical issues
identified during production.
Supplement internal QA testing process with user acceptance and
field readiness lab validation.
Provide internal and external training sessions on product
installation, operation, and support.
Investigate escalated field issues. This includes initiating site
visits, troubleshooting and documenting technical issues, capturing
and analyzing log data, and developing resolution plans.
Primary service stakeholder for New Product Development and
sustaining efforts. Primary responsibilities include
Identify new product dependencies and system integration
The creation and execution of beta test plans during the field test
Overseeing the installation of beta test products at customer site
Evaluating Authorized Service Organization technical capabilities,
and reporting findings to Regional Service Management team.
Providing regular updates and reports on test findings and
identified field issues.
Issue test completion reports, summarizing finding and offering
recommendations regarding production enablement readiness.
Create service and support documentation for training
Create scope of work documentation for warranty and service
Create draft service memos and communications.
Create trip summary reports for field visits, and regular project
and activity reports
Keywords: Insight Global, Houston , Project Manager, Executive , Houston, Texas
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