Customer Success Manager - Remote

Company: Baker Hughes
Location: Houston
Posted on: May 16, 2022

Job Description:

Customer Success Manager

Would you like the opportunity to manage a dynamic team responsible for sales growth?

Do you enjoy providing an efficient service to our customers?

Join our Bently Nevada Team!

Baker Hughes Bently Nevada offers a plant-wide, holistic suite of machine condition monitoring and protection hardware, software and services that help achieve the highest level of asset reliability possible. The Sales team is responsible for shaping new business, maintaining customer relationships and ensuring customer needs are met.

Partner with the best

Bently Nevada's Customer Success Managers for the Augury Alliance establish and enhance our customer relationships to promote adoption, consumption, retention and loyalty of our hardware, service and software solutions. They are intricately linked to our global Subject Matter Experts who in concert assist our customers in maximizing the value of their solutions to enable their desired outcomes.

As a Customer Success Manager, you will be responsible for:

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a software and digital focus.

Responsible for the ownership of Bently Nevada installed base, long-term service engagements and the digital transformation of our customers across oil and gas, power generation and industrial markets

Ensure understanding of customers organizational and IT strategies and desired outcomes for their businesses. Additionally, understand complex customer current state, infrastructure, applications and IT solutions and issues in order to ensure customer success

Point of Contact for customers beyond established Service and Support paths and processes

Collaborate with customer and Bently Nevada resources to establish an Account Plan for customers in question across Oil and Gas, Power Generation and Industrial Markets

Responsible for developing deep C-Level relationships with the appropriate customer counterparts across the information technology, operational technology and when applicable, digital technology leadership of designated customers

Fuel your passion

To be successful in this role you will:

Bachelor's Degree in an engineering discipline

Minimum of 10 years relevant experience in Oil & Gas and/or Power industry.

Minimum 10 years of relevant experience in Rotating/Reciprocating Asset Condition Monitoring space

Minimum 2 years of relevant experience in enterprise solution architecture and design with references in early engagement activities that led to significant business growth

Ability to balance technical expertise with commercial strategy to foster and build deep relationships with key customers

Experience in driving critical NPIs to position commercial requirements back to product development team

Deep domain knowledge and expertise in condition monitoring technology including; sensors, monitoring systems, cyber security architecture, software deployment to advanced analytics and hosted product offerings

Experience in developing strategic customer relationships to develop into accounts into strategic key accounts

Experience selling holistic solutions with hardware, software and service offerings. Clearly align complete solution portfolio to customer needs.

Demonstrate excellent understanding of modern maintenance methodologies (PM, PdM, RCM, RBM, RAM, TPM, etc.) for plant mechanical and electrical equipment

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

Contemporary work-life balance policies and wellbeing activities

Comprehensive private medical care options

Safety net of life insurance and disability programs

Tailored financial programs

Additional elected or voluntary benefits

About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

As part of our commitment to the health and safety of our employees, customers and the communities in which we operate, this role requires full vaccination for COVID-19 prior to beginning work. About Us:

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Keywords: Baker Hughes, Houston , Customer Success Manager - Remote, Executive , Houston, Texas