Service Delivery Manager
Company: Hemmersbach Nordamerika
Location: Cypress
Posted on: May 16, 2022
Job Description:
Service Delivery ManagerBe part of usHemmersbach provides IT
infrastructure services in more than 190 countries with 50+ own
subsidiaries. We deliver exclusively for the leading companies in
the IT industry. As pragmatic problem solvers, we not only enthuse
our customers, but also make the world a better place: 20% of our
profits go into our Direct Actions Hemmersbach Rhino Force and
Hemmersbach Kids' Family. That's why Hemmersbach is The Social
Purpose IT Company.Your Tasks
- Being a part of worldwide IT end-user projects
- Management of Technicians, Team Leaders, Service Desk Agents
and Administration Personnel
- Supervising/Controlling of the processes and the level of
service contractually appointed (SLA, KPIs etc.)
- Commercial and technical collaboration within the project
team
- Being an interface between the technical teams and client
- Providing efficient reporting to internal and external
stakeholders
- Recognizing and implementing the potential for process/costs
optimization
- Producing calculations and reports related to the project
- Responsibility for project profitability
Our Requirements
- 2-3 years of experience in similar position
- Client-facing skills and professionalism
- Ability to convince others with your professional background,
ideally in terms of communication and organization, and through
showing concern for clients and the quality of service
received
- Determination, autonomy, and personal motivation
- Flexibility and people management skills
- Advanced excel skills
- Fluent English (speaking & writing)
- Willingness to travel when necessary to visit clients, sites
and employees at the various client locations within the state, up
to 25%
- Analyze and share your ideas for improvement and efficiency in
providing resolution to problems and issues
- Project management experience in IT Field/ Services would be an
assetYour Benefits
- A highly regarded team member within an exponentially growing
international IT companyexciting projects and challenges daily and
with autonomy
- Team Spirit: strong team spirit and a great working atmosphere
in a friendly team
- Direct and informal communication even at management level
- Career Opportunities: Great possibilities for professional,
personal and language training
Buddy program to make sure you have an amazing start, a welcome
pack included
- A support package that includes: medical coverage,
Dental & Vision coverage, Life Insurance, Short &
Long Term disability insurance, 401K, PTOA company that is not only
continuously commercially successful but also provides a sense of
purpose
- Rhino-force.org: Our environmental protection organization
protecting one of the most endangered species on this planet.
- Kids-family.org: We take care of children that grow up without
their parents in Poland and India. We don't just give them
shelters. We turn their shelters into homes.
Keywords: Hemmersbach Nordamerika, Houston , Service Delivery Manager, Executive , Cypress, Texas
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