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Service Delivery Manager

Company: Hemmersbach Nordamerika
Location: Cypress
Posted on: May 16, 2022

Job Description:

Service Delivery ManagerBe part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.Your Tasks

  • Being a part of worldwide IT end-user projects
  • Management of Technicians, Team Leaders, Service Desk Agents and Administration Personnel
  • Supervising/Controlling of the processes and the level of service contractually appointed (SLA, KPIs etc.)
  • Commercial and technical collaboration within the project team
  • Being an interface between the technical teams and client
  • Providing efficient reporting to internal and external stakeholders
  • Recognizing and implementing the potential for process/costs optimization
  • Producing calculations and reports related to the project
  • Responsibility for project profitability
    Our Requirements
    • 2-3 years of experience in similar position
    • Client-facing skills and professionalism
    • Ability to convince others with your professional background, ideally in terms of communication and organization, and through showing concern for clients and the quality of service received
    • Determination, autonomy, and personal motivation
    • Flexibility and people management skills
    • Advanced excel skills
    • Fluent English (speaking & writing)
    • Willingness to travel when necessary to visit clients, sites and employees at the various client locations within the state, up to 25%
    • Analyze and share your ideas for improvement and efficiency in providing resolution to problems and issues
    • Project management experience in IT Field/ Services would be an assetYour Benefits
      • A highly regarded team member within an exponentially growing international IT companyexciting projects and challenges daily and with autonomy
      • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
      • Direct and informal communication even at management level
      • Career Opportunities: Great possibilities for professional, personal and language training
        Buddy program to make sure you have an amazing start, a welcome pack included
      • A support package that includes: medical coverage,
        Dental & Vision coverage, Life Insurance, Short &
        Long Term disability insurance, 401K, PTOA company that is not only continuously commercially successful but also provides a sense of purpose
        • Rhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet.
        • Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don't just give them shelters. We turn their shelters into homes.

Keywords: Hemmersbach Nordamerika, Houston , Service Delivery Manager, Executive , Cypress, Texas

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