Service Delivery Manager

Company: Hemmersbach Nordamerika
Location: Cypress
Posted on: May 16, 2022

Job Description:

Service Delivery ManagerBe part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.Your Tasks

• Being a part of worldwide IT end-user projects
• Management of Technicians, Team Leaders, Service Desk Agents and Administration Personnel
• Supervising/Controlling of the processes and the level of service contractually appointed (SLA, KPIs etc.)
• Commercial and technical collaboration within the project team
• Being an interface between the technical teams and client
• Providing efficient reporting to internal and external stakeholders
• Recognizing and implementing the potential for process/costs optimization
• Producing calculations and reports related to the project
• Responsibility for project profitability
  Our Requirements
  • 2-3 years of experience in similar position
  • Client-facing skills and professionalism
  • Ability to convince others with your professional background, ideally in terms of communication and organization, and through showing concern for clients and the quality of service received
  • Determination, autonomy, and personal motivation
  • Flexibility and people management skills
  • Advanced excel skills
  • Fluent English (speaking & writing)
  • Willingness to travel when necessary to visit clients, sites and employees at the various client locations within the state, up to 25%
  • Analyze and share your ideas for improvement and efficiency in providing resolution to problems and issues
  • Project management experience in IT Field/ Services would be an assetYour Benefits
    
    • A highly regarded team member within an exponentially growing international IT companyexciting projects and challenges daily and with autonomy
    • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
    • Direct and informal communication even at management level
    • Career Opportunities: Great possibilities for professional, personal and language training
      Buddy program to make sure you have an amazing start, a welcome pack included
    • A support package that includes: medical coverage,
      Dental & Vision coverage, Life Insurance, Short &
      Long Term disability insurance, 401K, PTOA company that is not only continuously commercially successful but also provides a sense of purpose
      • Rhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet.
      • Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don't just give them shelters. We turn their shelters into homes.

Keywords: Hemmersbach Nordamerika, Houston , Service Delivery Manager, Executive , Cypress, Texas