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Client Care Manager - RN/LVN

Company: Home Instead
Location: Cypress
Posted on: June 25, 2022

Job Description:

Home Instead is looking for a kind and compassionate -client care manager! -Our mission is to enhance the lives of aging adults and their families, and we can't do that without our amazing team. We provide compassionate home care where all people can age with greater hope and success.

Be part of a dynamic team working with clients and CAREGivers to onboard new clients, perform client assessments, lead Quality Assurance visits with our clients and CAREGivers, take service inquiries, manage various aspects of client care via phone or in person as needed and on a regular basis, communicate needs and changes with the Home Instead care team, and help with CAREGiver training and orientation. -We are looking for an individual to play an essential role in the growth of our office.

This is a full-time, in-person, -position from 8AM-5PM M-F (hours vary during this time frame based day to day client needs). You must live in the North Houston, Texas area and you must be able to provide in person backup CAREGiving as needed. -

Primary Responsibilities:

  • Answer incoming calls in a friendly, professional, and knowledgeable manner.
  • Kindly follow up on service leads by forming a relationship with the caller and maintaining a timely follow up to match their needs.
  • Create and maintain client schedules with an emphasis on creating high-quality matches and the development of extraordinary relationships.
  • Lead Quality Assurance visits on a regular and as needed basis. -
  • Provide families with advice and encouragement through changes in their loved ones needs. -
  • Perform consultations with new and potential clients to bring the onboard. -
  • Monitor, mediate, and log all client and caregiver activity utilizing the software system.
  • Fill in as a backup CAREGiver -on assignments until a replacement caregiver is found.Knowledge, Skills and Abilities:
    • Strong attention to details.
    • Likes to solve problems.
    • Demonstrates strong verbal, written and interpersonal communication skills.
    • Strong computer skills.
    • Ability to work independently and autonomously with very little supervision.
    • Medical/nursing background REQUIRED
    • Registered Nurse (RN) -PREFERRED
    • Staffing/Scheduling experience PREFERRED.CAREGiving -responsibilities -include:
      • Companionship and conversation
      • Light housekeeping tasks and meal preparation
      • Medication and appointment reminders
      • Alzheimer's Care
      • Provide transportation for clients to and from appointments and assist with errands
      • Communicate with clients in a friendly manner
      • Personal care, including bathing, toileting, and changing adult briefsWhat we offer:
        • Tuition reimbursement
        • Paid COVID -vaccine incentives
        • Referral bonuses
        • 401k
        • Telehealth
        • Early wage access
        • Family atmosphere
        • PPE and safety measures
        • Rewards and recognition
        • Paid Time Off -(P.T.O.)All Applicants must meet the following requirements to be considered for a position:
          • Must possess a valid Drivers License
          • Must have reliable transportation
          • Must have current automobile insurance
          • Must pass our background and drug screening
            To learn more about this unique opportunity and about the community we serve, please apply today! For more information, please contact Christi at: christi.florence@homeinstead.com today to learn more about our opportunities where you can make a difference and enjoy life on your own schedule.

            LVN starting at $25/hour
            RN starting at $30/hour

            Each Home Instead franchise is independently owned and operatedEach Home Instead franchise is independently owned and operated.Required
            Job Industries
            • Customer Service

Keywords: Home Instead, Houston , Client Care Manager - RN/LVN, Executive , Cypress, Texas

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