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Learning (Discovery) Manager

Company: OTG Management
Location: Houston
Posted on: June 25, 2022

Job Description:

Join OTG as the Discovery Manager now and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401k match.

OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 10 airports, OTG and its 5,000+ Crewmembers serve millions of travelers each year.

By joining our team, you'll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry.

We transform airport experiences. You drive it.


Position Summary:
The Discovery Manager owns the airport training plan, ensuring that training is consistently and effectively delivered to support the learning and development needs of crewmembers, and in turn, overall performance of the terminal. Training courses and programs includes orientation and onboarding, safety/quality assurance, hospitality/service, food & beverage and product knowledge, and on-the-job training. They are responsible for scheduling, tracking, monitoring and communication to terminal and corporate leadership to ensure learning needs are met. As a skilled facilitator themselves, the manager also oversees and coaches' other trainers to ensure hourly crewmembers and management receive the right training at the right time. The Manager is part of the terminal leadership team, and as such is responsible for proactively communicating and partnering with the Airport VP, Terminal Directors, Human Resources and Operations managers


  • Responsible for training plan and delivery at new concept openings
  • Ensure that terminal achieves and maintains compliance in all compliance programs, including Workplace Harassment, Food Handlers, Alcohol Awareness, etc.
  • Partner with HR team to ensure new crewmembers are scheduled for orientation, onboarding, and new manager training
  • Establish training plan for all new and newly promoted managers to ensure proper onboarding and readiness in new role
  • Partner with managers and training leads to onboard new managers, ensuring that feedback and coaching is occurring
  • Communicate new training initiatives to terminal leadership and managers, partnering to ensure new initiatives are implemented successfully.
  • Monitor effectiveness and coach trainers, deliver Train-the-Trainer for new programs
  • Stay informed about company standards and communicate formally and informally to all levels
  • Attend daily leadership stand-up meetings, bringing relevant updates and info to the leadership team that improve crewmember and customer experience
  • Track, monitor and report on all training activities; provide terminal and dept leadership regular updates leaders on key training metrics to drive results
  • Manage Discovery training budget and partner with Terminal leadership to ensure training investments are being madeQUALIFICATIONS AND REQUIREMENTS
    • Bachelor's Degree (required)
    • 3 - 4 Years' Experience in Hospitality Operations, Training or HR
    • Demonstrated results creating a high-performance workplace through cultural leadership that sustains results
    • Commitment to service of guests and all crewmembers
    • High integrity, work ethic, passion and commitment to OTG values
    • Ability to train, delegate, coach and develop peers, and crewmembers
    • Excellent verbal and written communication skills
    • Ability to clear OTG background checks as well as any requirements to obtain Airport badgeOTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.

Keywords: OTG Management, Houston , Learning (Discovery) Manager, Executive , Houston, Texas

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