Manager, PEO Centralized Services

Company: Paychex
Location: Houston
Posted on: June 25, 2022

Job Description:

Overview

Manages, monitors and directs Key Performance Metrics (KPMs) to ensure that product offerings within PEO Centralized Services are contributing to Paychex business results at the highest possible level.
Responsibilities

• Leads operational organizations related to key components of the business (e.g., Garnishments, SUI Support, Centralized Administrative Support, Client and Benefit Governance and Custom Client Billing) to ensure the highest level of service is delivered in every interaction.
• Reviews data and KPMs from all product areas and investigates quality improvement points to ensure that budgetary commitments are being met and that the clients are receiving quality service. Reports progress on a periodic basis.
• Facilitates an environment of cooperation, communication, and support between product areas and all partners including; Service , Sales, and Product Management by building and maintaining positive working relationships and ensuring established standards are met.
• Manages all product areas to ensure that annual goals (e.g., revenue, client satisfaction) are within budget expectations.
• Ensures that all product areas are compliant with company policy and procedures. Recommends operational changes in response to changing conditions to ensure compliance.
• Coordinates and develops service and operational strategies for new product, employee/client retention, and basic service expectations to ensure that departmental goals are established.
• Identifies, designs and implements improved processes or operational policies to ensure a quality client experience.
• Directs staff to ensure timely and accurate resolution of client escalations to meet established guidelines.
• Represents all product areas on high-exposure or high-impact teams and projects to ensure that departmental needs are met and that actions of the team are aligned with departmental goals.
• Develops and coordinates operational and service activities for all product areas to ensure that workload planning and work schedules support the needs and objectives of the organization.
• Develops and maintains business continuity operating plans and policies for all product areas.
• Recruits, selects, hires, and evaluates performance of personnel to ensure that all departmental needs are handled appropriately. Counsels and develops staff for personal and corporate advancement through career development, training programs, and other resources.
• Prepares the capital and operating budgets for the cost center(s) and analyzes interdepartmental reports as they relate to the cost center(s). Achieves cost center projections through labor expense and administrative expense controls.
  Qualifications
  
  
  • Bachelor's Degree - Required
  • Master's Degree - Preferred
  • 5 years of experience in supervisory or management experience.

Keywords: Paychex, Houston , Manager, PEO Centralized Services, Executive , Houston, Texas