Director of Service Delivery, Staffing Solutions
Company: EPMA, Inc.
Location: Houston
Posted on: August 7, 2022
Job Description:
This role is a blend of recruitment team leadership, resource
management, client growth, and program management to hit success
measures. The role will oversee the Recruiting Team and Staffing
Resources. The primary responsibilities are to grow the staffing
services division and implement processes to improve efficiency and
profitability. An exciting opportunity for someone with an
entrepreneurial mindset and ability to thrive in a fast-paced and
growing business.
Qualified candidates must have Staffing Recruitment and Account
Management/Sales experience with an ability to contribute to
revenue growth through client acquisition, expansion, and
retention.
Responsibilities
- Lead, Manage, Mentor and Drive the Recruitment Team
- Ability to supplement the team's recruitment capability on
critical roles and/or high volume periods.
- Work with the recruiting team and increase their performance,
by improving their skills and motivation
- Technical screening and submission of candidates
- Review and approve job specifications for submittals
- Client and Account management
- Monitor and assist account staff in a matrix-based environment
to ensure the client's staffing requirements are met and develop
and maintain a positive working relationship with the client
- Resource Management of staffed resources; conduct reviews;
forecast renewals and roll-off; ensure customer satisfaction;
solicit customer feedback.
- Develop sourcing strategies and screening benchmarks while
driving fulfillment under strict deadlines
- develop recruiting strategies necessary to meet the client's
current and forecasted staffing needs
- Define and Achieve performance and revenue targets
- Define and meet submission, closure and other operations
targets
- Team retention, motivation, and training
- Innovation and continuous improvement in our recruitment
process Qualifications
- Bachelors Degree
- 5+ years of US IT Recruitment and US IT Staffing experience and
at least
- 5+ years experience in IT or Professional Services Staffing
sales and/or account management
- 3+ years of experience managing a team of five or more
recruiters
- 3+ years of experience talent and resource management of
professional resources on contract assignments.
- Experience with ATS and VMS tools
- Have a good understanding of IT and project management.
- Experience in setting and measuring KPI's and team goals.
- Are ambitious, motivated, & career-driven
- Are outgoing & social, the kind who makes new friends
easily
- Are a great communicator: in-person, on the phone, and in
writing
- Are positive-minded, team-oriented and coach-able for personal
improvement
- Believe in working hard to achieve your goals
Keywords: EPMA, Inc., Houston , Director of Service Delivery, Staffing Solutions, Executive , Houston, Texas
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