Sr. Manager, Investigations
Posted on: September 24, 2022
Macy's is proudly America's Department Store. There's a reason
we've been around for 160 years. Customers come to us for fashion,
value and celebration. Macy's is also known for giving back to our
communities. Now is an exciting time to join Macy's. The face of
retail is changing, and change requires innovation.
Our industry-leading Asset Protection team uses the latest
technology and analytics tools to reduce shortages and protect
Macy's bottom line. Develop your skills with opportunities to
specialize in areas such as Investigations, Organized Retail Crime,
and Asset Protection Training. Join a team of colleagues who are
committed to excellence and leadership development.
This position is responsible for leading all aspects of the
internal investigations program, supporting Organized Retail Crime
program where appropriate and leading Multi-Store Task force team
within assigned area. Perform other duties as assigned.
--- Lead the execution of stores asset protection investigations
program to identify inventory and profit loss.
--- Provide training of all investigative systems, tools/technology
and techniques to asset protection leaders and colleagues.
--- Facilitate Macy's interview training and conduct certification
process for all participants.
--- Actively participate in lead generation, case development and
investigative interviews in stores.
--- Ability to develop investigations through exception reporting
and trend analysis.
--- Witness investigative interviews for the purposes of coaching
to improved technique and compliance to procedure.
--- Coordinate closely with Central Investigations Unit to develop
and handle investigative leads expeditiously.
--- Manage all major investigations, inclusive of those of
significant financial impact, those with complexity and high those
with high level of sensitivity.
--- Ownership of all internal case administration, inclusive of
partnership with Colleague Advisory on dispositions and case
approvals within company prescribed time frame.
--- Preparation and communication of major investigations to senior
--- Leading Multi-Store Taskforce detective teams in response to
emerging theft trends and loss data.
--- Hiring, training and development of Multi-Store Taskforce
--- Making prosecutorial decisions on internal cases consistent
with company guidance and standards.
--- Provides testimony in criminal, civil or administrative
proceedings on behalf of the company.
--- Provides direction and follow-up on all aspects of restitution,
including issuance of promissory notes and solicitation of court
--- Coordinates and cooperates with law enforcement agencies
(federal, state, local) and prosecuting attorney's offices in
directing investigations and presenting cases for prosecution.
--- Maintains global asset protection focus and leadership to
support store leadership on external strategies, shortage reduction
strategies and talent development of AP leaders and colleagues
in assigned locations.
--- Use all investigative and analytical tools, inclusive of RFID
technology to analyze trends and patterns.
--- Establish business partnerships with Region, Division and Store
leadership to accomplish individual and team goals.
--- Support and respond to Organized Retail Crime investigations
when appropriate, in partnership with Senior Mgr, ORC
--- Support Supply Chain investigations when appropriate.
--- Regular, dependable attendance and punctuality.
Qualifications and Competencies
--- High School or GED. Bachelor's Degree preferred.
--- 3-5 years direct experience; Certification of Macy's
Strong interpersonal skills with proven ability to communicate and
share information with diverse groups of customers and peers.
--- Resourceful and able to adapt quickly to changing
--- Resourceful self-starter, works well independently as well as
part of a team, and able to adapt quickly to changing
--- Ability to work a flexible schedule with retail hours,
including day, evening, weekends, and/or holidays
--- Position may require prolonged periods of standing/walking
around store or department
--- May occasionally involve reaching above eye level, stooping,
kneeling, or crouching.
--- Ability to sustain extended periods of CCTV and/or PC screens
to facilitate surveillance or analysis.
--- Position requires regular physical presence in Macy's store
locations, with an opportunity for remote work, when needed.
--- Ability to travel within division/market of responsibility with
periodic need to travel overnight based on the needs of the
Candidates in Colorado: Click here for Pay Range and here to learn
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Keywords: Macy's, Houston , Sr. Manager, Investigations, Executive , Houston, Texas
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