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Front Office Manager

Company: Crowne Plaza Houston Galleria Area
Location: Houston
Posted on: September 24, 2022

Job Description:

Crowne Plaza near the upscale Galleria area is looking for an experienced Front Office Manager. If you are outgoing, have strong leadership skills and passionate about delivering genuine guest service, submit your resume!

Required Skills and Abilities:

-Two (2) years of hotel front office management experience required

-Ability to communicate in English, both written and verbal

-Open availability to work morning, afternoon, evening shifts, weekends and holidays

-Knowledge of Opera property management system is a plus

-Able to stand on feet for at least eight (8) hours

-Strong interpersonal skills to diffuse, address and resolve guest related issues and concerns

Job Description:

-Interview, hire, conduct department onboarding and train all new hires

-Manage front desk and night audit staff, enforce performance expectations, address job performance and conduct concerns and determine appropriate discipline actions

-Respond to guest's requests, inquires and needs and accommodate to ensure guest satisfaction.

-Perform hotel brand and corporate related duties to ensure guidelines, policies and procedures are in compliance and consistently practiced

-Establish rapport with staff and support a positive and friendly environment for guests and employees

-Ability to effectively deal with internal and external customers, with high levels of patience, tact and diplomacy to defuse anger and resolve guest related issues.


-Medical, dental and vision insurance

-Matching 401k

-Employee assistance program

-Free life insurance

-Free short term and long term disability

-Paid time off

-Holiday pay

-Hotel discount programRequired

Job Industries
  • Hotel & Hospitality

Keywords: Crowne Plaza Houston Galleria Area, Houston , Front Office Manager, Executive , Houston, Texas

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