HoustonRecruiter Since 2001
the smart solution for Houston jobs

DEPUTY DIRECTOR - PUBLIC WORKS (EXE LEV) - CUSTOMER ACCOUNT SERVICES

Company: City of Houston
Location: Houston
Posted on: September 24, 2022

Job Description:

POSITION OVERVIEW

PN#28837 DEPUTY DIRECTOR - PUBLIC WORKS (EXE LEV) - CUSTOMER ACCOUNT SERVICES

GENERAL SUMMARY:
Assist Department Director in establishing, interpreting, and enforcing policies and procedures for City/departmental operations. This position directly reports to the Chief Operating Officer and provides senior leadership to the Customer Account Services Service Line of Houston Public Works. This is a highly independent and responsible executive level position that plans and directs the day-to-day operations of water utility metering, infrastructure maintenance, billing, collections, and customer service.

RESPONSIBILITIES :

  • Supervises and coordinates the administrative activities within a City department.
  • Monitors departmental operations to ensure effective coordination, information flow, and policy compliance.
  • Develops and recommends plans, policies, and programs designed to improve departmental and Citywide efficiency and effectiveness; resolves inter-departmental operating problems.
  • Efficient and effective management of the meter to cash process to optimize the customer experience while ensuring timely receipt of revenues to the Combined Utility System.
  • Develops and implements business processes that optimize meter to cash outcomes while enhancing the customer experience.
  • Develops and executes annual budgets and capital improvement needs to support long-range planning and operational plans that support the department's long-term business strategy.
  • Assesses and manages the principal financial and operational risks in the meter to cash process.
  • Provides leadership to ensure timely resolution of complex customer billing concerns.
  • Directs and coordinates the implementation of policies and procedures in compliance with city Charter and ordinance requirements.
  • May meet with the employee, governmental, business, professional, civic, and other groups to discuss, interpret and explain City/departmental policies, programs, and objectives.
  • May have Citywide responsibilities and authority over various broad areas.
  • Establishes and coordinates a variety of special projects.
  • Serves as an advisor to the Department Director. WORKING CONDITIONS
    The position is physically comfortable; the individual has discretion about walking, standing, etc.

    This is a Houston Public Works Emergency Management position at the Tier I Level.

    MINIMUM REQUIREMENTS

    EDUCATION
    Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline or the basic knowledge of more than one professional discipline. Knowledge of the discipline would normally be obtained through a formal four-year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.

    EXPERIENCE
    More than ten years of experience are required in progressively responsible professional work directly related to Public Works operations, with at least four years in a management capacity.

    PREFERENCES

    Preference will be given to candidates who possess at least ten years of Customer Billing experience.

    **Preference shall be given to eligible veteran applicants provided such persons possess qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

    GENERAL INFORMATION

    SELECTION/SKILLS TESTS REQUIRED
    None; however, the Department may administer a skill assessment evaluation.

    SAFETY IMPACT POSITION Yes
    If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

    SALARY INFORMATION
    Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

    Pay Grade 36

    APPLICATION PROCEDURES
    Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

    To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-6027.

    If you need special services or accommodations, call (832) 393-6027. (TTY 7-1-1)

    If you need login assistance or technical support call 855-524-5627.

    Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

    All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

    EOE - Equal Opportunity Employer
    The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Keywords: City of Houston, Houston , DEPUTY DIRECTOR - PUBLIC WORKS (EXE LEV) - CUSTOMER ACCOUNT SERVICES, Executive , Houston, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Houston RSS job feeds