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Vendor Management Specialist

Company: MasterWord Services
Location: Houston
Posted on: November 26, 2022

Job Description:

MasterWord Services, Inc. (MasterWord) provides language service solutions in over 250 languages, across four different continents. Services we provide include Translation, Localization, Onsite Interpreting, Video Remote Interpreting (VRI), Over-the-Phone Interpreting (OPI), Training and Assessments. Our clients include some of the world's largest businesses, government entities, healthcare organizations, educational institutions, and not-for-profit organizations.

We offer a competitive salary and extensive benefits package. We operate in a casual and relaxed, yet professional environment where people can learn and grow with the company. We are looking for a Talent Management Specialist to join our team as we continue to grow the business.

*Vendor Management Specialist*
The Vendor Management Specialist implements and maintains linguists' compliance and adherence to policies, industry standards, and best practices, as well as builds lasting working relationships with our valued Language Professionals.
Status: Full-time
Location: On-site, Houston, TX
*_Roles and Responsibilities: _*
In this role you will perform the following duties, without limitation:

* Ensure linguists' compliance with all applicable documentation requirements set forth by MasterWord, its clients and regulatory entities.

* Function as the liaison between MasterWord and Language Professionals.

* Advance professionalization of interpreting and translation by promoting professional development and professional certification opportunities to both newly onboarded and veteran Language Professionals.

* Identify Language Professionals' concerns and obtain their feedback on various initiatives.
* Screen and refer Language Professionals for assessments or additional training needed to ensure compliance.
* Conduct regular meetings and individual or group coaching sessions as needed on performance or ethical issues as they arise, including coaching on professional role and standards of practice.

* Maintain and perform timely and accurate updates of compliance components in the proprietary vendor management application.

* On occasion attend assignment locations to observe the Language Professionals' adherence to MasterWord's and industry Standards of Practice and ethical guidelines.

* Maintain Language Professionals engagement with MasterWord.

* Perform other duties as delegated.

*_Required Qualifications: _*

An ideal candidate will have first-hand knowledge, understanding and experience in the language services industry as a reputable language professional. Additionally, applicants for this position must meet the following qualification requirements:

* Bachelor's degree (B. A.) from a four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience

* Excellent verbal and written communication skills, including phone customer service and etiquette

* Excellent organizational skills with advanced attention to detail

* Motivation and proactive approach

* Ability to work independently and work on several concurrent projects/tasks

* Good problem-solving ability

* Excellent ability to listen and superior negotiation skills

* Creativity and resourcefulness

* Must be willing to work occasional extensive hours to meet project requirements and provide occasional after-hours support


Job Type: Full-time%58047475%

Keywords: MasterWord Services, Houston , Vendor Management Specialist, Executive , Houston, Texas

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