SMERF Manager
Company: Crowne Plaza Houston Med Ctr- Galleria Area
Location: Houston
Posted on: January 26, 2023
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Job Description:
SIGN IN BONUS of $ 5,000.00
Just minutes from the Medical Center, Downtown, and the Galleria,
the Crowne Plaza Houston Med Ctr - Galleria is now hiring an
experienced SMERF Sales Manager.
About us: Our culture is one that values and cares for you, our
team members. Your input is both expected and respected.
Recognition of your hard work and dedication is important to
us.
The Crowne Plaza is currently hiring for a SMERF-Sales Manager -
hotel environment. The individual will work closely with the
Director of Sales & Marketing and the Sales Department. The SMERF
Sales Manager will be responsible for effectively soliciting and
securing new accounts to achieve the hotel's revenue and market
share goals. Furthermore, the SMERF Sales Manager will analyze
local market trends and the activity of our competitors.
Responsibilities
-Execute outbound prospecting strategy to secure new and existing
group room and event business
-Increase market share through effective networking, research, and
business development activities with the intent of targeting,
soliciting, and obtaining new business.
-Convert group and meeting inquiries to sales via fast response
time, exceptional sales skills, and diligent client service
-Represent the hotel (Crowne Plaza) and regional trade and travel
shows to promote Groups brand and uncover new opportunities
-Demonstrate strong account management fundamentals, including
effective entry of all activities in the CRM system, tracing next
steps, pipeline management, and setting future meetings.
-Build and maintain key client relationships, generating repeat
business and lifetime value
-Prepare compelling group proposals, sales materials, and contracts
that result in sales wins
-Deliver on assigned group room and catering sales goals that
contribute to the overall financial success of the hotel
-Exercise appropriate authority to skillfully negotiate contracting
terms including, but not limited to, pricing for meeting room
rental and audio-visual
-Submit a weekly report to the director of sales and marketing
documenting sales activities, converted business, and pipeline
progression
-Create and update quarterly sales action plans outlining business
development objectives and market segment strategy
-Provide consultation/advice to clients on all aspects when
proposing and contracting groups and events
-Monitors room blocks and communicates with appropriate property
personnel on a weekly basis regarding group room pick-ups, rooming
lists, etc.
-Represent the hotel in investigating and resolving any group
complaints or conflicts including billing issues, misplaced items,
reservations, and contract discrepancies
-Complete Banquet Event Orders (BEOs) and resumes for clients and
operations departments to communicate specific needs,
contracted/agreed-upon details, and pricing for the meeting, event,
or program
-Provide detailed information on meeting-specific needs throughout
the entire booking process from negotiation through departure
-Maintain Posting Master (PM) account ledger by keeping track of
all open PM accounts
Keywords: Crowne Plaza Houston Med Ctr- Galleria Area, Houston , SMERF Manager, Executive , Houston, Texas
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