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SMERF Manager

Company: Crowne Plaza Houston Med Ctr- Galleria Area
Location: Houston
Posted on: January 26, 2023

Job Description:

SIGN IN BONUS of $ 5,000.00

Just minutes from the Medical Center, Downtown, and the Galleria, the Crowne Plaza Houston Med Ctr - Galleria is now hiring an experienced SMERF Sales Manager.
About us: Our culture is one that values and cares for you, our team members. Your input is both expected and respected. Recognition of your hard work and dedication is important to us.

The Crowne Plaza is currently hiring for a SMERF-Sales Manager - hotel environment. The individual will work closely with the Director of Sales & Marketing and the Sales Department. The SMERF Sales Manager will be responsible for effectively soliciting and securing new accounts to achieve the hotel's revenue and market share goals. Furthermore, the SMERF Sales Manager will analyze local market trends and the activity of our competitors.


-Execute outbound prospecting strategy to secure new and existing group room and event business
-Increase market share through effective networking, research, and business development activities with the intent of targeting, soliciting, and obtaining new business.
-Convert group and meeting inquiries to sales via fast response time, exceptional sales skills, and diligent client service
-Represent the hotel (Crowne Plaza) and regional trade and travel shows to promote Groups brand and uncover new opportunities
-Demonstrate strong account management fundamentals, including effective entry of all activities in the CRM system, tracing next steps, pipeline management, and setting future meetings.
-Build and maintain key client relationships, generating repeat business and lifetime value
-Prepare compelling group proposals, sales materials, and contracts that result in sales wins
-Deliver on assigned group room and catering sales goals that contribute to the overall financial success of the hotel
-Exercise appropriate authority to skillfully negotiate contracting terms including, but not limited to, pricing for meeting room rental and audio-visual
-Submit a weekly report to the director of sales and marketing documenting sales activities, converted business, and pipeline progression
-Create and update quarterly sales action plans outlining business development objectives and market segment strategy
-Provide consultation/advice to clients on all aspects when proposing and contracting groups and events
-Monitors room blocks and communicates with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
-Represent the hotel in investigating and resolving any group complaints or conflicts including billing issues, misplaced items, reservations, and contract discrepancies
-Complete Banquet Event Orders (BEOs) and resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details, and pricing for the meeting, event, or program
-Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure
-Maintain Posting Master (PM) account ledger by keeping track of all open PM accounts

Keywords: Crowne Plaza Houston Med Ctr- Galleria Area, Houston , SMERF Manager, Executive , Houston, Texas

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