Senior Manager, eCommerce Business Program Management-2

Company: Sysco Northeast Rdc
Location: Houston
Posted on: January 27, 2023

Job Description:

Company: US6469 Sysco Payroll, Division of Sysco Resources Services, LLCZip Code:77077Employment Type:Full TimeTravel Percentage: Up to 25%Job SummarySysco is one of the largest eCommerce companies in the US - a well-kept secret within the industry, and this role will be instrumental to supporting major growth programs that depend on new eCommerce capabilities in Shop - Sysco's eCommerce platform.This role will support business leaders in driving growth that depends on the development of enduring eCommerce capabilities. These capabilities could range from eMerchandising, digital marketing and channel optimization, operational enhancements, personalization, foundational eCommerce data enablers, and many more.The Sr. Manager, eCommerce Business Program Management will collaborate with Sysco's Shop product team and business leaders from across the enterprise to deliver new eCommerce capabilities to support growth initiatives. This role will provide input into management of the eCommerce roadmap and accompanying prioritization decisions based on the highest business impact, which at times may require supporting business leaders with quantifying business value and associated investment.The role will have three specific areas of focus:eCommerce Program Roadmap and Prioritization: the Sr. Manager will manage new demand ingestion for eCommerce program requests and the related prioritization using business cases and an ROI-driven approach. At times, this will involve supporting business leaders with quantifying business value and/or building business cases to support prioritization decisions. The Sr. Manager will also partner with the Shop product team and business leads to look across programs enabled through Shop to ensure coordination and a seamless experience. As needed, the Sr. Manager will work with business leads to help define desired business outcomes and associated business requirements, while partnering with the Shop product team and business leads to breakdown business requirements and associated solutions into phases with specific testing criteria. This role will support business leads throughout discovery, design, and engineering of product solutions to ensure the timing of new eCommerce capabilities correspond to program milestones. The Sr. Manager will also partner with the Shop analytics team to build testing strategies that test end-to-end program performance and account for how growth programs will work together. Finally, the Sr. Manager will collaborate with the solution architecture, Shop product, and engineering teams to build playbooks for new eCommerce capability rollouts across geographies / lines of business.Data enablers: Sysco continues to invest in enhancing data enablers to deliver an exceptional eCommerce experience on Shop. This role will partner with One Sysco Data, Merchandising, Business Technology, and other functions to incubate and stand up new programmatic data capabilities to support growth programs driven through eCommerce.eMerchandising capabilities: in strong partnership with the Shop product team, eMerchandising team, and a broader set of cross-functional stakeholders, this role will help incubate and stand up new eMerchandising capabilities in Shop to enhance the shopping experience.Success in this role will require close partnership with business leads, Sysco's Shop product team, and Business Technology Project Managers. The impact of this role will be far reaching given the scale of Sysco's eCommerce platform - Shop - and will provide significant opportunity to collaborate cross-functionally. Therefore, being able to navigate a complex, matrixed organization and collaborate with a broad cross section of stakeholders will be fundamental to success.Duties and Responsibilities

• Manage ingestion and prioritization of all new program demand dependent on new eCommerce capabilities. Prioritize based on ROI/business cases. Provide analytic support to business leads, as needed, to build business cases, including quantification of business value and investment needed to deliver programs enabled through new eCommerce capabilities in Shop. Provide input to roadmap prioritization and play a role, in strong collaboration with the Shop product team, in setting eCommerce roadmap prioritization.
• Support business leads, as needed, with communicating key elements of growth programs tied to new eCommerce capabilities, including program goals and desired outcomes, the end-to-end customer experience, and related business requirements.
• As needed by business leads, collaborate with the Shop product team on potential eCommerce solutions with the Shop product team driving the solution through a product lens and the Sr. Manager, eCommerce Business Program Management ensuring the product solution supports broader program objectives. As needed by business leads, partner with the Shop product team and business leads to breakdown business requirements and the associated solution into phases with specific testing criteria (product and program) tied to each phase. Partner with the Shop product team and business leads to look across programs enabled through Shop to ensure solutions are coordinated and deliver a seamless customer experience.
• Support business leads throughout discovery, design, and engineering, as needed. Ensure project plans from Business Technology Project Managers align with business program milestones. Partner with Shop product teams and Business Technology Project Managers to ensure programs are resourced in alignment with business cases. Monitor performance vs. plan and serve as a resource to Business Technology Project Managers to help solve any risks or issues that could lead to delays vs. program milestones.
• Partner with the Shop analytics team and business leads to build testing strategies with specific hypotheses that test end-to-end program performance, including a plan to test, learn, iterate, and optimize program performance over time.
• Partner with solution architecture, engineering, and Shop product teams to build playbooks for new eCommerce capability rollouts across geographies / lines of business.
• Partner with One Sysco Data, Merchandising, Business Technology, and other functions to incubate and stand up new programmatic data capabilities to support growth through eCommerce (e.g., item images, customer master data, supplier data collection, etc.).
• Support incubation of new eMerchandising capabilities, including underlying data enablers. Collaborate with the Shop product team and eMerchandising team to define eMerchandising program goals and desired outcomes. Collaborate on potential solutions ranging from digital merchandising, enhanced product search and navigation, enhancement of item and customer data, and other eCommerce capabilities tied to improving the customer's digital shopping experience.Education Required:
  • BS degree (preferably in STEM or businessEducation Preferred:
    • MS/MBA preferredExperience Required:
      • 10+ years of program management experience driving a portfolio of large-scale and complex projects, particularly eCommerce or digital in nature, at fast-paced, matrixed Fortune 500 B2B or B2C companies.
      • Experience managing demand for new eCommerce capabilities tied to new business programs, building business cases, and driving program prioritization through a data-driven, analytical approach.
      • Strong track record of collaboration with business stakeholders to help define desired business outcomes and associated business requirements, as well as partnering and iterating with product teams as they develop product solutions throughout the discovery, design, and engineering lifecycle.
      • Track record of making trade-off decisions and problem solving with business leads and Business Technology Project Managers to remove blockers, mitigate risks, solve issues, and escalate as needed to deliver planned business value enabled through eCommerce.
      • Experience communicating effectively with technical and non-technical individuals throughout the development process from discovery and business requirements through design and execution.
      • Track record of standing up or enhancing program management capabilities, such as Tableau dashboards for visual management.
      • Demonstrated ability to zero in on key drivers of value tied to complex programs and collaborate with business leads and product analytics teams to develop program testing strategies and hypotheses for driving program and product improvement.
      • Strong problem-solving skills and familiarity with item data, customer master data, supplier data, and other foundational data elements supporting an eCommerce platform.
      • Demonstrated ability to stand up new, programmatic data capabilities at scale, including the development of supportive business processes, management of third-party vendors, and codification and rollout of new practices through building playbooks.
      • Track record of incubating new eMerchandising capabilities in partnership with business program leads and product teams.Experience Preferred:
        • Strong understanding of product development, including basic technical knowledge (e.g., systems, database management, integrations, etc.) to be able to bridge product and Business Technology teams with business leads.
        • Experience working with both product and creative teams.Technical Skills and Abilities:
          • Ability to think strategically, prioritize, and execute methodically at pace
          • High-level of accountability and act as an owner
          • Strong program management and organization skills
          • Experience managing and leading cross-functional teams
          • Track record of developing effective short and long-term plans and goals
          • Experience collaborating with Product, Business Technology, and business stakeholders to deliver new eCommerce capabilities supporting new business programs
          • Demonstrated track record of aligning technical objectives and programs to business objectives and strategies
          • Exceptional analytic skills
          • Highly experienced at identifying operational issues and recommending / implementing strategies to resolve problems
          • Creative and flexible mindset to planning and problem solving with the ability to lean into the details while maintaining a view of the "big picture"
          • Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community and with vendors
          • Strong executive presence and experience advising and interfacing with senior executives and business leadership
          • Strength in building partnerships and working collaboratively in a matrixed organization with proven influencing skills
          • History of proactively sharing appropriate level of information across teams
          • Active listener and strong interpersonal, leadership, communication, and presentation skills
          • Proven experience to get work done in a complex, matrixed organization
          • Professional attitude, service orientation, strong work ethic; superb team player
          • Self-starter that excels in a fast-paced environment
          • Exceptional PowerPoint, Excel, and Microsoft Word skillsLanguage Requirements:
            • EnglishPhysical Demands:
              • Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.Travel Requirements:
                • 5% or lessWork Environment:
                  • Standard for corporate officeBENEFITS INFORMATION:For information on Sysco's Benefits, please visit https://SyscoBenefits.comHOW WE PROTECT OUR ASSOCIATESCOVID-19 Precaution(s):
                    • Personal protective equipment and masks provided
                    • Temperature screenings
                    • Social distancing guidelines in place
                    • Sanitizing, disinfecting, and cleaning procedures in placeOVERVIEW:Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations.We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.AFFIRMATIVE ACTION STATEMENT:Applicants must be currently authorized to work in the United States.We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.This opportunityis available through Sysco Corporation, its subsidiaries and affiliates.

Keywords: Sysco Northeast Rdc, Houston , Senior Manager, eCommerce Business Program Management-2, Executive , Houston, Texas