Posted on: January 27, 2023
The General Manager is responsible for the daily operations of an
individual property, and is also accountable for the financial
performance, the physical condition and the work atmosphere of the
property. General Managers are charged with the primary duty of
managing and operating their property so that it provides a safe,
clean environment for both guests and employees. The General
Manager is responsible for ensuring that the property adheres to
corporate financial and operational procedures, and ensures a high
level of quality and guest satisfaction. Salesmanship and knowledge
of the local competitive landscape are critical to success.
I. Position Responsibilities: Essential
Recruit, interview and hire all property staff
Training, development and support of property staff
Responsible for office operations, including checking-in and
checking out guests, control of all money, and bookkeeping and
Ensure and provide excellent guest service
Develop expertise on computer operating system
Identify and manage repair and maintenance issues
Identify capital expenditure needs
Assist with completion of capital expenditure projects
Identify and follow up on life/safety issues and inspection
Notify Supervisor of any guest concerns
Maximize financial performance through revenue management and
Meet budgets through P&L analysis and effective cost and
Assists in preparation of annual budgets
Monitor competitors for their market
Drive sales through local marketing
Develop and maintain positive relationships will all local
Assist in recruitment and training of other General Managers
II. Essential Skills/Credentials/Experience/Education
Possess a valid driver's license, current auto insurance and a
Read, speak, write and understand the English language in order to
interact with guests, staff, handle administrative duties, etc.
Ability to read, understand, interpret information found in a
variety of reports and other internal hotel information. Sufficient
mathematical skills to prepare forecasts and reports, calculate
room revenue, average rate, occupancy percentage and labor costs,
count and balance a cash bank, etc.
General computer proficiency.
Possess thorough knowledge of Front Office and related department
operations, service standards and techniques, guest relations and
etiquette, up selling techniques, in order to ensure the effective
operation of the front office and related departments (examples
include providing high level of service, effective staff training,
proficient problem solving, effective cost controls, etc.).
Possess the knowledge and ability to perform a variety of front
office and related positions in response to business
Ability to compose and express thoughts in a clear and
understandable way to ensure effective communication.
Ability and flexibility to work long hours on a regular basis and
as business conditions demand.
Ability to manage multiple activities often in stressful
Ability to organize oneself, and one's work and the efforts of
Ability to make effective judgment on all facets of front office
operations and staff, and the ability to effectively solve guest
and operational problems.
III. Preferred Skills/Credentials/Experience/Education
Any combination of education and experience equivalent to
graduation from high school and any other combination of education,
training or experience that provides the required knowledge, skills
and abilities. High school diploma preferred but not required.
Minimum 3 years experience in management. Supervisory experience
required. Experience levels required might vary based upon the
size, volume and character of company.
IV. Mental and Physical Demands
Indoor work with hard and carpeted surfaces.
Standing for eight (8) hour shifts.
This position is occasionally required to sit; climb or balance;
and stoop, kneel, crouch or crawl. The employee must frequently
lift and/or move up to 10 pounds and occasionally lift and/or move
up to 25 pounds. Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral
vision, depth perception and ability to adjust focus.
Exposure to extreme weather conditions, cold and heat.
Extensive use of hands and fingers for manipulation of keyboard,
answering phone calls (100% of the time).
Use of computer terminal, which requires extensive eye contact with
a video display terminal.
The Company has reviewed this job description to ensure that
essential functions and basic duties have been included. It is
intended to provide guidelines for job expectations and the
employee's ability to perform the position described. It is not
intended to be construed as an exhaustive list of all functions,
responsibilities, skills and abilities. Additional functions and
requirements may be assigned by managers/supervisors as deemed
appropriate. This document does not represent an expressed or
implied contract of employment nor does it alter your at-will
employment, and the Company reserves the right to change this job
description and/or assign tasks for the employee to perform, as the
Company may deem appropriate.*
Keywords: InTown, Houston , General Manager, Executive , Houston, Texas
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