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Director of Housekeeping

Company: The Post Oak Hotel at Uptown Houston
Location: Houston
Posted on: March 19, 2023

Job Description:

Job Description

Director of Housekeeping
The Post Oak Hotel at Uptown Houston

The Post Oak Hotel is the only Texas Forbes Five-Star Hotel and Spa and Houston's only AAA Five-Diamond destination boasting elegant accommodations masterfully blended with extensive conference space, prominent office space, designer fashion, signature dining and sophisticated amenities all in one tower. The 700,000-square-foot tower embraces every desire of savvy business and leisure travelers alike.

The Post Oak Hotel is seeking a Director of Housekeeping to join our hotel team. We hire individuals that are committed to providing a remarkable guest experience and changing the standard of luxury. If your skills and talents are a match for our needs, we can open the door to growth and leadership opportunities.

What we offer you:

-Multiple benefit plans to suit your needs
-Paid Time Off
-Opportunities for advancement
-Positive and respectful work environment where diversity is valued
-Generous employee discounts
-Community volunteer opportunities with Landry's League
-Complimentary Parking and Colleague Meal
What you can expect to do:

-Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.
-Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
-Maintain a high standard of personal appearance and grooming.
-Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
-Maintain a warm and friendly demeanor at all times.
-Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
-Ensure implementation of all policies and Code of Conduct as specified in the Employee Handbook.
-Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
-Motivate, coach, counsel and discipline all Housekeeping personnel according to The Post Oak SOP's.
-Maintain a regular cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
-Assist in maintaining and controlling all housekeeping equipment.
-Ensure that large guestroom turns are managed efficiently.
-Ensure consistency with departmental opening and closing procedures.

-Prepare and conduct Housekeeping interviews as required and follow hiring procedures.
-Develop employee morale and ensure training of Housekeeping personnel.
-Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis, with emphasis on the condominiums.
-Inspect all VIP rooms prior to arrival.
-Ensure that public areas, guest rooms and back-of-the house areas are cleaned to The Post Oak standards.
-Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
-Conduct monthly and quarterly Housekeeping inventories of a timely basis.
-Monitor work orders and submit to Engineering. Follow up on work orders to ensure completion.
-Conduct pre-shift meetings for room attendants, houseman and laundry personnel.
-Respond to emergency situations using information contained in MSD sheets. Work with engineering to keep MSD sheets current and easily available.
-Establish and maintain open door policy.
-Assist in reviewing Housekeeping staff worked hours for payroll compliance and submit to Accounting on a timely basis.
-Assist in preparing employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
-Assist in maintaining purchase orders and invoicing.
-Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
-Ensure implementation and compliance of all Code of Conduct established by The Post Oak Hotel.
-Operate radios efficiently and professionally in communicating with hotel staff. Use proper radio etiquette within the department.
-Manage and organize large turn days (including check-ins or check-outs).
-Monitor out-of-order, out of-service, discrepant and show rooms.
-Must maintain constant communication with Guest Services.
-Assist in monitoring and acting on special requests as needed; VIPs, special needs, rooms, connecting, etc.
-Maintain and monitor "lost and found" procedures and policies.
-Ensure participation within department for monthly Safety Committee and Employee and Guest Relations Committee meetings.
-Focus on the Housekeeping Department roles in contributing to the Shopper's Report and Forbes report. Champion Forbes Standards.
-Review Housekeeping log book, monitor al VIP's and Guest Request log on a daily basis.
-Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchers, schedules, forecasts, reports and tracking logs.
-Use the telephone and computer system for reporting and verifying room status.
-Assist in properly storing, securing and issuing supplies as needed to meet business demands.
-Ensure completion of regular maintenance and cleaning projects.
-Participate in required M.O.D. program as scheduled.
-Attend meetings/training and perform other duties as required by management.

-Must be able to convey information and ideas clearly.
-Must be able to evaluate and select among alternative courses of action quickly and accurately.
-Multi task, convey information and ideas clearly.
-Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
-Must routinely meet deadlines.
-Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
-Assimilate complex information, data and adjust or modify to meet the constraint of the particular need.
-Must be effective at listening, understanding, and clarifying the concerns and issues raised by colleagues and guests.
-Must be able to work with and understand financial information and data, and basic arithmetic functions.
-Flexible (AM & PM) and long hours sometimes required.
-Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Keywords: The Post Oak Hotel at Uptown Houston, Houston , Director of Housekeeping, Executive , Houston, Texas

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