Director of Housekeeping

-Prepare and conduct Housekeeping interviews as required and follow hiring procedures.
-Develop employee morale and ensure training of Housekeeping personnel.
-Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis, with emphasis on the condominiums.
-Inspect all VIP rooms prior to arrival.
-Ensure that public areas, guest rooms and back-of-the house areas are cleaned to The Post Oak standards.
-Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
-Conduct monthly and quarterly Housekeeping inventories of a timely basis.
-Monitor work orders and submit to Engineering. Follow up on work orders to ensure completion.
-Conduct pre-shift meetings for room attendants, houseman and laundry personnel.
-Respond to emergency situations using information contained in MSD sheets. Work with engineering to keep MSD sheets current and easily available.
-Establish and maintain open door policy.
-Assist in reviewing Housekeeping staff worked hours for payroll compliance and submit to Accounting on a timely basis.
-Assist in preparing employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
-Assist in maintaining purchase orders and invoicing.
-Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
-Ensure implementation and compliance of all Code of Conduct established by The Post Oak Hotel.
-Operate radios efficiently and professionally in communicating with hotel staff. Use proper radio etiquette within the department.
-Manage and organize large turn days (including check-ins or check-outs).
-Monitor out-of-order, out of-service, discrepant and show rooms.
-Must maintain constant communication with Guest Services.
-Assist in monitoring and acting on special requests as needed; VIPs, special needs, rooms, connecting, etc.
-Maintain and monitor "lost and found" procedures and policies.
-Ensure participation within department for monthly Safety Committee and Employee and Guest Relations Committee meetings.
-Focus on the Housekeeping Department roles in contributing to the Shopper's Report and Forbes report. Champion Forbes Standards.
-Review Housekeeping log book, monitor al VIP's and Guest Request log on a daily basis.
-Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchers, schedules, forecasts, reports and tracking logs.
-Use the telephone and computer system for reporting and verifying room status.
-Assist in properly storing, securing and issuing supplies as needed to meet business demands.
-Ensure completion of regular maintenance and cleaning projects.
-Participate in required M.O.D. program as scheduled.
-Attend meetings/training and perform other duties as required by management.