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Director of Constituent Services

Company: City of Houston
Location: Houston
Posted on: March 20, 2023

Job Description:

Applications accepted from: ALL PERSONSJob Classification: Director of Constituent Services /Council Research AssistantPosting Number: 30942Department: City CouncilDivision: District FReporting Location: 900 BagbyWorkdays & Hours: Subject to Change as work needs dictate DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONSDistrict F is one of the most ethnic and economically diverse districts in Houston. City Councilmember Tiffany D. Thomas seeks a detail-oriented and highly motivated candidate to oversee District F constituent relations and contributes as a key member of the team. The Director of Constituent Services will act as a liaison to community organizations, homeowner associations and city departments for the Councilmember and will work directly with city employees, district residents, connecting them to services offered by government agencies and organizations.The ideal candidate will need to exhibit great patience and tact when assisting constituents and will have some knowledge of local municipal government and desire to master city programs and ordinances. Candidate must embrace fast paced environments, high demand deadlines and takes advantage of quiet moments. Director of Constituent Services serves as a key support staff for Councilmember Thomas (District F) to assist developing and implementing community engagement plans and organizing community priorities.WORK DUTIES MAY INCLUDE, BUT ARE NOT LIMITED TO:

  • Responsible for directing the office's constituent relations, including representing district residents in matters before government agencies, social service agencies, and private companies.
  • Act as liaison to state departments, agencies, and private companies to resolve constituent issues, answer questions, and address concerns related to housing, infrastructure, public safety, and solid waste and various concerns addressed via 311.
  • Track and draft responses to verbal and written correspondence regarding pending ordinances and policy issues. Includes research of legislative issues broadly related to housing and community development.
  • Managing distinctly different community plans for Alief, Westchase, Tanglewilde, Westmont, Carver Crest/Blossom Heights and Briar Meadow.
  • Support District F Office (DFO) various special initiatives - District F Job Fair, Annual Public Safety Town Hall, Disaster Related responses, Loving Our Seniors with BOLD, National Night Out any future corporate or community partnerships.
  • Representing DFO with housing agencies such as Houston Housing Authority, and housing services partners such as Baker Ripley, Alliance, Coalition of Housing etc.
  • Supports the Housing and Community Affairs Committee as co-clerk - producing materials, managing time of public speakers, supporting Chief of Staff in various requests to support Chair.
  • Attend community meetings and events on behalf of the Councilmember, including occasional nights, weekends, and certain holidays.
  • Accompany the Councilmember on occasional meetings, panels, community discussions.
  • Manage the Councilmember's internship program.
  • Other duties as assigned.WORKING CONDITIONSThis position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment.

Keywords: City of Houston, Houston , Director of Constituent Services, Executive , Houston, Texas

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