Manager, Patient Access Services - Katy Area
Company: Houston Methodist
Location: Houston
Posted on: May 27, 2023
Job Description:
JOB SUMMARY
At Houston Methodist, the Manager Patient Access Services position
is responsible for the daily management of the staff and operations
for one or more of the following areas of Patient Access Services:
scheduling, pre-registration, insurance verification, emergency
department registration, hospital registration, inpatient
admission, financial counseling, admission/ discharge, transfer and
bed control process to optimize patient flow.
The manager position responsibilities include managing the daily
work activities of the work unit/department staff, ensuring
quality, productivity, functional excellence and efficiency while
assisting management in accomplishing strategic and operational
objectives. In addition, this position provides guidance to staff
and is responsible for staffing, budget compliance, contributing to
staffing decisions such as hiring and terminating employment,
coaching and counseling employees on work related performance, and
assisting in the development and implementation of policies and
procedures to ensure a safe and effective work environment. This
position also implements training, monitoring and operations
initiatives that ensure compliance with ethical and legal business
practices and accreditation/regulatory/ government regulations.
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are
essential functions of the job.
PEOPLE - 20%
- Performs management responsibilities of selection, scheduling,
supervision, retention, and evaluation of employees in the
department. Provides development and mentoring of staff. Meets or
exceeds threshold goal for department turnover. Develops direct
reports to perform these same functions. (EF)
- Provides fair and consistent leadership and communication to
maintain a competent and engaged employee group by conducting
regular department meetings to review policies and procedures and
operational matters, rounding on all employees, completing
performance appraisals, conducting new hire feedback sessions,
coaching/corrective counseling, and providing
recognition/commendations to achieve desired outcomes. Provides
timely guidance and feedback to help others strengthen specific
knowledge/skill areas needed to accomplish a task or solve a
problem. (EF)
- Facilitates and promotes effective team dynamics and
teambuilding strategies within and between departments;
participates and/or leads and facilitates department process
improvements as needed. (EF)
- Meets or exceeds threshold goal for department and/or system
metrics on employee engagement indicators: action readiness score,
tier level. (EF)
- Manages the development and timely monitoring of work
distribution and work performance levels for designated staff, in
order to ensure work quality and to reach or exceed performance
standards related to departmental goals and objectives. (EF)
SERVICE - 20%
- Plans and organizes day-to-day department operations, schedule
and activities. Sets priorities and functional standards, giving
direction to staff as necessary to ensure the best possible
delivery of service and high customer/patient satisfaction.
(EF)
- Drives department service standards and activities to impact
department and/or system score for patient/customer-based
satisfaction, through role modeling and fostering accountability.
Serves and actively participates on various entity committees as a
voice for the department. (EF)
- Manages employee training, education and in-services, in
addition to unit and/or department meetings, resources and
equipment, to ensure staff competency and professional pathway
progression. (EF)
- Communicates updates/changes to processes, managed care
information, throughput, etc., in a timely manner. Ensures
appropriate and timely representation and response for all
correspondence, meetings and matters related to Patient Access
Services. (EF)
- Builds relationships with external customers to include
physicians and physician office staff. (EF) QUALITY/SAFETY -
20%
- Ensures a safe and effective working environment; monitors
and/or revises the department safety plan and/or any specific
accreditation/regulatory required safety guidelines. (EF)
- Uses and optimizes information systems to enhance operations;
supports entity-specific performance improvement and data
management/analysis functions. (EF)
- Employs a proactive approach in the optimization of safe
outcomes by monitoring and improving the department workflow, using
peer-to-peer accountability, and identifying solutions via
collaboration. Adopts lean principles in driving process
improvements. Role models situational awareness, using teachable
moments to improve safety. (EF)
- Monitors self and employee compliance with policies,
procedures, and System HR Standards of Practice and performs
associated actions upon non-compliance (i.e., focal point review
requirements, disaster plan, inservices, influenza immunization,
wage and hour, standard hours, timely termination submission,
timely timecard approval, etc.). (EF)
- Actively participates in intradepartmental and
interdepartmental quality improvement processes, as it drives unit
process improvement initiatives. (EF) FINANCE - 25%
- Assists in the development of department budget and ensures
that the department operates in a cost effective manner.
Manages/audits department expenses within approved budget
parameters, ensuring that the department meets the budgeted/flex
revenue and/or expense targets on a monthly and annual basis.
Develops staffing plans and schedules to meet department needs that
reflect understanding of the importance of cost-effectiveness.
(EF)
- Implements department strategies to achieve financial target
and staffing needs, developing others to do the same, through
optimizing productivity, supply/resource efficiency, minimizing
incidental overtime and overtime percentage, and other areas
according to department specifications. (EF)
- Generates reports and data to support key metrics for Patient
Access Services functions. Develops and implements action plans
that optimize revenue cycle operations. (EF) GROWTH/INNOVATION -
15%
- Identifies and implements innovative solutions for practice or
workflow changes to improve department operations or other
department-specific measures by leading unit projects and/or other
department/system directed activities. Supports change initiatives,
maintaining effectiveness when experiencing major changes in work
responsibilities or environment; adjusts effectively to work within
new work structures, processes, requirements or cultures. (EF)
- Proactively evaluates processes; recommends and implements
action plan(s) for change; follows through to ensure effective,
sustainable change. Participates in the development and
implementation of new procedures and the review and revision of
existing procedures. (EF)
- Identifies opportunities and takes action to build strategic
relationships between one's area and other areas, teams,
departments, and units to achieve business goals. (EF)
- Seeks opportunities to identify developmental needs of self and
staff and takes appropriate action. Ensures own career discussions
occur with appropriate management. Completes and updates the
individual development plan (IDP) on an on-going basis. Conducts
conversations with staff on their development and IDP. (EF)
- Collaborates with key stakeholders, committees, and team
leaders to bring new projects and technology into operation.
(EF)
This job description is not intended to be all inclusive; the
employee will also perform other reasonably related business/job
duties as assigned. Houston Methodist reserves the right to revise
job duties and responsibilities as the need arises.
EDUCATION REQUIREMENTS
- Bachelor's degree required or additional four years of
experience (in addition to the minimum experience requirements
listed below) required in lieu of degree EXPERIENCE REQUIREMENTS
- Five years of patient access services or related experience, of
which one year must have been in a managerial role in healthcare;
may consider HM employee with five years of patient access services
or related experience with HM performance that demonstrates
leadership responsibility
Keywords: Houston Methodist, Houston , Manager, Patient Access Services - Katy Area, Executive , Houston, Texas
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