Director, Consolidated Dispatch Houston, TX, United States (Remote) Posted on 04/11/2023 Trending

Company: Waste Management
Location: Houston
Posted on: May 28, 2023

Job Description:

As an EEO/Affirmative Action Employer, -all qualified applicants -will -receive consideration for -employment -without regard to -race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. I. Job Summary Responsible for the development, oversight and execution of Consolidated Dispatch strategy for the organization. Champion the proliferation of SDO concepts and principles. Directs the development and execution of organization and related initiatives designed to enhance overall operational results, with focus on Area Dispatch Manager professional development. II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. -

• Manages relationship with Area Leadership, primarily Area Dispatch Managers and Area Collection Directors to drive customer service, and efficiency improvements through the Areas
• Identifies specific areas of opportunity across the business for enhancing our operations, focus on continual improvement. Drive consistent revenue generation improvements across centers by supplying training, performance details and goal setting improvements
  • Identifies best practices across the organization and determine how to best leverage plans into the overall business; Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions.
  • Collaborate with Training team to ensure CD Staff has appropriate training. Provide direction for centers on training initiatives.
  • Work closely with customer experience, sales and IT to ensure integration with other key business processes and initiatives. Identify opportunities and take action to build strategic relationships between one's area and other areas, teams, departments, units or organizations to help achieve business goals.
    • Contribute to strategies that improve efficiencies, district engagement and drive dispatch centers toward world class performance
    • Champions change management, encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.
    • Support & implement process changes and new technologies or systems into the field.
    • Communicate clearly and succinctly, conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others' thoughts and actions. .
    • Work with Corporate and Area teams to model pilots and monitor results in order to help develop go-forward tools and strategies.
    • Coordinates certification of Area's consolidated dispatch operations.
    • Providing feedback, instruction and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities. III. Supervisory Responsibilities The highest level of supervisory skills required in this job is the management of managerial employees. This includes:
      • Direct supervision of SDO Coaches and full-time employees, including:
      • Indirect supervision of Area Dispatch Managers. A. Education and Experience Required: Bachelor's Degree or equivalent experience required. Ten or more years' experience in waste service or other service business; experience must include specific focus on dispatch functions B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required Analytical and Problem Solving skills Strong project management skills; working knowledge of group infrastructure Strong interpersonal and relationship skills Experience in leading/motivating large, diverse workforce; must be able to build camaraderie/trust IV. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
        • Work remote and ability to travel up to 80%.
          • Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) most of the work day;
          • Required to exert physical effort in handling objects less than 30 pounds rarely;
          • Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
          • Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely; Normal setting for this job is: office setting. Benefits
            At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
            
            If this sounds like the opportunity that you have been looking for, please click "Apply." About Us ABOUT WM WM (WM.com ) is North America's largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM's fleet includes nearly 11,000 natural gas trucks - the largest heavy-duty natural gas truck fleet of its kind in North America - where more than half are fueled by renewable natural gas. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com . Job Info
            • Job Identification 2304239
            • Job Category Operations
            • Posting Date 04/11/2023, 02:17PM
            • Job Schedule Full time
            • Locations 800 CAPITOL ST STE 3000, HOUSTON, TX, 77002, US (Remote) Page Director, Consolidated Dispatch - WM Careers loaded

Keywords: Waste Management, Houston , Director, Consolidated Dispatch Houston, TX, United States (Remote) Posted on 04/11/2023 Trending, Executive , Houston, Texas