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IT Operations Manager - North America

Company: ALS
Location: Houston
Posted on: May 28, 2023

Job Description:

ALS is one of the world's largest and most diversified testing and technical services providers, with sites strategically located in more than 350 locations, in 55 countries, and on six continents providing accurate and timely services to clients in the life sciences, food, pharmaceutical and minerals market sectors, with employees located in multiple sites across the USA. Our corporate headquarters is in Brisbane, Australia however we have a Global Operations (Corporate) center in Houston, Texas.
ALS is proud to be an equal opportunity employer. We are committed to fostering an inclusive work environment where the different strengths and perspectives of each employee are both recognized and valued.
ALS is seeking to employ a highly experienced and motivated individual to lead our IT operations and service desk teams in our North America region. This position will be based at our Houston, TX. The successful candidate for this position will be part of a regional IT management team reporting to the Global IT Operations Director. This role will have responsibility for the IT operational teams based in USA and Canada.
Position Requirements:

  • Manage service desk operations;

  • Monitor and assist with availability of IT applications and infrastructure;

  • Implement acceptable IT service levels for the various business units;

  • Build and maintain working relationships with business managers and other regional and functional IT teams;

  • Manage costs associated with the provision of IT services within the region;

  • Report to management on IT support, costs and performance within the region.

  • Drive prioritization and delivery of critical IT operations initiatives and handle timely decision-making for new solutions

  • Manage installations and upgrades of IT systems at ALS laboratories in close coordination with ALS lab management

  • Manage and maintain server rooms and closets at ALS laboratories in close coordination with facilities managers

  • Manage and maintain operational technology and end user device lifecycle management

  • Deliver IT services following best practices for service management, change management, incident management, and problem management

  • Provision and support new and existing ALS sites

  • Support merger & acquisition initiatives when required

  • Assist and engage with the IT Security team to maintain a secure environment

  • Manage recruitment, performance management, and coaching/mentoring of team members

  • Develop business cases, budgets, cost/benefit analysis, total cost of ownership, ROI and other financial analysis as needed

  • Special projects/assignments as required


    • Minimum 7 years' experience leading and directing IT operational and service desk teams;

    • Relevant training and certifications are highly desirable (ITIL, COBIT, , NIST)

    • Strong project management experience and the ability to drive multiple projects to closure in a timely manner

    • The ability to be a proactive team player with the skills to lead and communicate with all stakeholders;

    • Excellent communication and organisational skills;

    • Ability to create business cases and budgets in support of IT initiatives

    • Strong problem solving and issue resolution skills

    • Highly self motivated and directed

    • High attention to detail with the ability to build a culture committed to the highest quality;

    • Availability for flexible working hours and occasional travel to national and international locations.

      ALS offers a comprehensive benefits package that includes:

      • Health Coverage: Medical, Dental, and Vision

      • Retirement Plan: 401(k) and Roth contributions with a company match after 6 months of employment

      • Paid Time Off, Vacation

      • Company paid Life Insurance

      • Company paid Short Term and Long Term Disability

      • Other: Ancillary benefits

        We would like to thank everyone for their interest in ALS but only candidates selected for an interview will be contacted.
        "ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society"
        ALS is a VEVRAA Federal Contractor.
        EOE AA Minority, Female, Veteran, Individuals with Disabilities
        Click Here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) to view the EEO is the Law poster
        Click Here (http://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf) to view the FMLA Law poster
        Click Here (http://www.dol.gov/whd/regs/compliance/posters/eppac.pdf) to view the EPPA Law Poster
        Click Here (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) to view the Pay Transparency Provision
        Click Here (https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-Verify_Native_Documents/E-Verify_Participation_Poster.pdf) to view company E-Verify Participation Poster
        Location US-TX-Houston
        Job ID 2023-10138
        # Positions 1
        Posted Date 1 month ago (4/24/2023 4:18 PM)
        Category Information Technology
        Type Regular Full-Time
        OC ALSENV

Keywords: ALS, Houston , IT Operations Manager - North America, Executive , Houston, Texas

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