Case Manager, Life Insurance

Company: Covr Financial Technologies
Location: Houston
Posted on: November 20, 2023

Job Description:

REPORTS TO:Team Lead, Case ManagementDEPARTMENT: OperationsTYPE:Full Time WORK SCHEDULE: M-FFLSA STATUS:ExemptLOCATION:Boise ID, or Houston TXCOMPANY OVERVIEW:Covr Financial Technologies has built and deployed a market leading technology platform that simplifies the buying process for life, long-term care, and disability insurance products sold through wealth management advisors, banks, credit unions, RIAs, consumer brands and fintech channels. There are over 25,000 financial advisors using our platform and over 30,000 insurance applications completed on our platform since 2016. Our platform has processed close to $5 billion in claim benefits for end-consumers.Covr's platform provides a simpler way for financial advisors and consumers to protect what matters most and a better consumer experience. We have streamlined the insurance application and underwriting process using A.I. technology that simplifies the process for over 30 insurance carriers. Covr has a dynamic work environment where we create opportunities for our employees to learn and grow. We embrace a flexible work environment that encourages high productivity and job satisfaction.We have strong core values: Client First, Collaboration, Diversity, Innovation, and Fun!Why Covr TechnologiesThe company has a proven leadership team with deep insurance industry and InsurTech experience, and successfully built and launched a differentiated technology to the market. The company very well capitalized and has raised over $50 million (latest was a Series B) to fuel growth plan, backed by leading venture capital firms: Stone Point Capital, Allianz Life Ventures, Aflac Ventures, Commerce Ventures, Connecticut Innovations, Connectivity Capital Partners, Contour Venture Partners, NYCA Partners, and Sony IGV.The company has partnerships with over 30 of the top insurance carriers to offer a range of insurance products on the platform and over 40 distribution partners (multiple Fortune 500 companies) in place. The company has reached significant scale and has doubled revenue in the last 3 years. JOB SUMMARY:Our team is growing! Our Case Managers take case management to the next level - joining forces with internal sales partners to provide the financial professionals we serve with a best in class experience, guiding them through everything from the time the application is submitted to a carrier, through underwriting, and getting the case paid and closed. As the liaison between our clients and our insurance carriers, you'll do everything you can to make everyone's experience as smooth as possible.ESSENTIAL JOB FUNCTIONS, DUTIES, AND PERFORMANCE RESPONSIBILITIES:

• Monitors case progress, tracks down requirements and provides ongoing status updates, escalating as needed.
• Reviews application information, including medical history, identifying issues that could present a problem and proactively seeking information to expedite the process - if necessary, researching and presenting alternative solutions.
• Negotiates with carriers for better offerings and/or to waive requirements to ensure good client experience.
• Required to use independent judgment related to next action necessary and in leveraging appropriate escalation and "asks" of both advisors and carriers.
• Seeks continuing education on the latest product offerings and industry developments and, in turn, educates advisors on those subjects to help create new business opportunities.
• Continuously looks for ways to expedite and improve our processes and services.
• Maintains positive relationships with your financial advisors, underwriters, and internal sales consultants.
• Positive "one-team" attitude, team spirit, and consistent drive to provide industry-leading service.
• Tracks record of successes in fast-paced customer service environment.JOB SPECIFICATIONS/QUALIFICATIONS:Education:
  • Bachelor's degree with major in business or related field, plus two to three years of related industry-specific case management experience and/or training
  • Experience with annuities is a plus
  • Equivalent combination of education and industry-specific case management experienceKnowledge, Skills and Experience:
    • Strong written and verbal communication skills
    • Life insurance experience is required
    • Motivated self-starter capable of performing duties with minimal oversight
    • Excellent relationship building and negotiating skills, with the ability to influence a situation to achieve the best client outcome
    • Superior problem-solver, who thinks outside of the box, not afraid to dig deeper to get the best client outcome.
    • Ability to work independently and exercise excellent judgment
    • Strong phone and computer skills - specifically Microsoft Excel and Word - with the ability to quickly learn and master our internal and carrier software programs
    • Must be comfortable with choosing priorities when presented with multiple challengesBENEFITS PACKAGE:We offer a competitive benefits package:
      • Paid Time Off (PTO): 3 weeks of accrued PTO time increasing with years of service
      • Paid holiday's - 10days, including two 4-day weekends!
      • NEW - Downtown parking subsidy
      • NEW - Summer Hours Program
      • Medical, Dental and Vision - 85% of monthly premium paid by Covr for all full-time employees
      • HSA employer contribution
      • Adult and child orthodontia
      • Health Savings Account (HSA) with quarterly company contributions
      • Short-Term and Long-Term Disability
      • NEW - Pet insurance for cats and dogs!
      • 401(k) with company match at 3.5%
      • Company paid Life and AD&D insurance
      • Supplemental Life and AD&D insurance
      • Supplemental Life and AD& D plans
      • Flexible Spending Accounts (FSAs): medical, dependent, parking and transit
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Keywords: Covr Financial Technologies, Houston , Case Manager, Life Insurance, Executive , Houston, Texas