IT Change Management
Company: Oceaneering International
Location: Houston
Posted on: April 22, 2024
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Job Description:
Company Profile
Oceaneering is a global provider of engineered services and
products, primarily to the offshore energy industry. We develop
products and services for use throughout the lifecycle of an
offshore oilfield, from drilling to decommissioning. We operate the
world's premier fleet of work class ROVs. Additionally, we are a
leader in offshore oilfield maintenance services, umbilicals,
subsea hardware, and tooling. We also use applied technology
expertise to serve the defense, entertainment, material handling,
aerospace, science, and renewable energy industries.
Position Summary
The purpose of this role is to support the areas of responsibility
of the Change Management Team. Areas of responsibility include:
--- Change Management.
--- Configuration Management (CMDB).
--- Problem Management.
--- IT Disaster Recovery.
LOCATION
--- Role provides the opportunity to work virtually.
Duties & Responsibilities
ESSENTIAL
--- Provide global support to end users for the areas mentioned
above.
--- Complete run & maintain tasks (including advanced level tasks)
in support of areas mentioned above.
--- Serve as a subject matter expert (SME) for the areas mentioned
above. This includes understanding Change Mgmt. policies,
procedures, standards, processes, and work instructions. Be able to
effectively communicate this information to users and
management.
--- Assist users with IT ticketing system questions and issues
related to Change Mgmt., Config Mgmt., & Problem Mgmt.
--- Identify and report issues and enhancement requests for IT
ticketing system modules that Change Mgmt. Team is responsible
for.
--- Lead meetings and establish action items & next steps.
--- Lead small to medium-sized projects and initiatives as
assigned.
--- Create & maintain documentation and training materials, as well
as conduct training sessions and prepare for them.
--- Provide continuous improvement suggestions for operations and
support of the areas mentioned above.
NON-ESSENTIAL
--- Lead and perform system testing and coordinate UAT for IT
ticketing system upgrades.
--- Participate in annual IT Disaster Recovery drills (review
functional validation DR docs and complete functional validation
steps for the IT ticketing system modules that Change Mgmt. Team is
responsible for).
--- Other duties as assigned.
Qualifications
REQUIRED
--- Bachelor's degree in computer science or equivalent combination
of education and experience.
--- At least 3 years of experience working in Information
Technology field.
--- At least 3 years of experience working in IT Change
Management.
--- Solid understanding of Change Management.
--- Basic understanding of Configuration Management and Problem
Management.
--- Basic understanding of ITIL (IT Infrastructure Library) and
ITSM (IT Service Management) concepts.
--- At least 2 years of IT ticketing system experience.
--- Solid MS Office products experience - MS Excel, Word,
PowerPoint, etc.
DESIRED
--- Master's degree in computer science.
--- General understanding of application lifecycle.
--- SQL knowledge to read and write queries.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS
--- Must have demonstrated strong interpersonal skills and be able
to work effectively with a variety of individuals and skill
levels.
--- Must possess good analytical skills to troubleshoot and resolve
process, ticketing system, and interpersonal issues.
--- Gives and receives constructive feedback.
--- Must be proactive in managing workload and communicate up when
time is available to work on additional tasks.
--- Ensures that regular consistent communication takes place
within area of responsibility.
--- Must be accountable for quality customer service.
--- Must be able to complete routine assignments without
direction.
--- Must be able to complete advanced assignments.
Additional Information
This position is Hybrid - Remote and will require commuting to a
designated office. Hybrid work schedules are determined by the
hiring manager based on business need.
Applicant needs to be located in the Houston Texas Area
Equal Opportunity Employer
All qualified candidates will receive consideration for all
positions without regard to race, color, age, religion, sex
(including pregnancy), sexual orientation, gender identity,national
origin, veteran status,disability, genetic information, or other
non-merit factors
Keywords: Oceaneering International, Houston , IT Change Management, Executive , Houston, Texas
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