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Account Manager, Client Development

Company: Circana
Location: Houston
Posted on: May 15, 2024

Job Description:

Let's be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world's leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.

What will you be doing?

As innovators in Big Data, Circana is looking for passionate client advocates with strong analytic skills to advance solutions that best build the client's strategic vision. Collaborate with our clients and internal teams to maximize and apply insights gleaned from Circana data including store data analysis, household purchase behavior analysis, surveys, audits, data modeling, in-market testing, and other custom projects. Do you measure your success by identifying opportunities to expand or extend projects? Can you build rapport to provide exceptional service and insights in a fast-paced environment? Can you meet and exceed revenue targets? Then this position is for you.

This position is hybrid, based in Houston with 2-3 days onsite at the client.

Job Responsibilities

  • Advanced Analytic Skills: Demonstrate ability to analyze and interpret data and translate it into meaningful solutions for clients
    • Approach client with coherent, actionable, and fact-based data/recommendations appropriate to their business needs
    • Ability to analyze information to create clear and concise insights that provide value and continually provide analytical solutions and business insights to address any business gaps and/or opportunities and create value for the client.
    • Identify business issues and opportunities and suggest the appropriate level of analytic solution/approach.
    • Understand and communicate complex data in an easily digestible format.
    • Conduct engaging and impactful analyses that deliver value and tell a story in a concise manner to a diverse audience and present to a broad range of decision influencers and decision-makers within an organization.
    • Consultative Selling: Apply knowledge of the business, industry, and domain to identify, create, and close business opportunities
      • Ask questions to evaluate assumptions and challenge the status quo.
      • Synthesize information on a variety of issues; translate the information into a project framework that ultimately provides solutions for clients.
      • Impactful Presence: Demonstrate strong interpersonal communication and presentation skills; present a professional image
        • Build strategic relationships with client contacts to develop business insights regarding the clients' most important issues/needs, both short and long-term
        • Become trusted by clients, Circana client solutions teams, Circana cross-functional organizations, and Circana business partners and considered a domain expert and business partner.
        • Operate in a collaborative team environment and partner with cross-functional departments and teams within Circana to ensure success for the business.
        • Demonstrate a flexible approach to communication; adapt messages quickly to the appropriate level or function with poise and polish.
        • Ability to build a rapport across functions and levels within an organization
        • Client Focus: Consistently act with client satisfaction in mind and follow through on commitments to ensure the needs of the client are met
          • Ensure overall client satisfaction by proactively relating Circana data and industry trends to business opportunities.
          • Develop and maintain a deep understanding of customer needs and requirements and consult with clients to influence thinking.
          • Help clients identify solutions to problems they did not know they had.
          • Regularly and proactively communicate with the client-facing teams, including soliciting feedback to continually improve the relationship.
          • Track and organize multiple work streams against multiple clients and manage time and resources against changing priorities.
          • Expand the client base to include a broader mix of end users through education and training and grow the acceptance of insights to make fact-based decisions
          • Client Management:
            • Serve as the primary contact for the functional groups at the client.
            • Provide on-site response on data requests, technical issues, and support of analyses.
            • Ensure a high level of client satisfaction is maintained through delivering value and insights.
            • Create tools and reports that efficiently use data in customized deliverables using Circana proprietary software and other appropriate methods.
            • Accurately interpret data and incorporate industry knowledge to deliver actionable insights in a client-friendly format, as appropriate for the audience
            • Manage and track projects from initial request through completion.
            • Consistently demonstrate the ability to answer questions and provide insights about strategic and tactical client issues. Requirements
              • 5+ progressive years of experience in marketing and sales with a premier Consumer Packaged Goods (CPG) or marketing analytics company
              • Ability to interact proactively with all client levels, set and manage expectations, and articulate information effectively
              • Demonstrated expertise in translating point-of-sale (POS) data and analysis into relevant implications within the CPG industry.
              • Knowledge of the Foodservice, Consumer Packaged Goods, and/or Retail industry. Working knowledge of category management is preferred.
              • Capacity to communicate effectively across varying levels and build collaborative relationships.
              • Strong organizational and project management skills, diligence, and solutions-oriented
              • Willingness to work on-site at the client location three days per week.
              • Solid proficiency in MS Office, especially Excel and PowerPoint
              • Bachelor's degree
              • Willingness to travel (typically Circana Behaviors

                As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
                • Stay Curious: Being hungry to learn and grow, always asking the big questions
                • Seek Clarity: Embracing complexity to create clarity and inspire action
                • Own the Outcome: Being accountable for decisions and taking ownership of our choices
                • Center on the Client: Relentlessly adding value for our customers
                • Be a Challenger: Never complacent, always striving for continuous improvement
                • Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
                • Commit to each other: Contributing to making Circana a great place to work for everyone

                  The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $72,000 to $90,000

                  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

                  You can apply for this role through the Circana career site.


                  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

                  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Circana, Houston , Account Manager, Client Development, Executive , Houston, Texas

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