the smart solution for Houston jobs

Director of Front Office, The Westin Galleria - Westin Galleria Houston (17002UGH)

Company: Marriott
Location: Houston
Posted on: March 14, 2018

Job Description:

Heres To Your Journey with Westin Westin is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading Hospitality Company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. The Westin Galleria Houston located at 5060 W Alabama St, Houston, TX 77056 is currently hiring a Director of Front Office, The Westin Galleria. Responsibilities include: Responsible for all front office functions and staff as well as security staff functions. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk, Retail/Gift Shop, Concierge, Valets, and Security, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Works to establish a safe and secure environment for all guests and associates. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Front Desk, Guest Services, and Security Teams Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members. Managing Guest Services and Front Desk Teams Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding department goals to produce desired results. Supervises and coordinates all activities for luggage attendants, garage valets, door attendants, and concierge. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals. Provide recommendations and reports for capital expenditures, repairs and maintenance programs for all front office areas. Handle guest complaints and verify that all guest issues are resolved. Managing Security Team Protects property and provides a safe environment for guests and staff. Oversees all on-duty security personnel, including dispatcher. Supervises and coordinates job assignments and verifies that each officer is briefed on the days activities. Complies information and files written security reports. Managing Projects and Policies Verifies compliance with all Front Office policies, standards and procedures. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Providing Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Coordinates activities with other hotel departments in order to facilitate incrased levels of communication and guest satisfaction. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Strives to improve service performance. Empowers employees to provide excellent customer service. Verifies that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals and/or managers. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Verifies employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Identifies and analyzes departmental operational challenges and facilitates the development of solutions to prevent reoccurrence. To apply now, go to: https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=17002UGH Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin.com/company/marriott-international http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, State or local laws.

Keywords: Marriott, Houston, Director of Front Office, The Westin Galleria - Westin Galleria Houston (17002UGH), Executive, Houston, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Entry Level Sales Account Manager - Now hiring for 2018 expansion!
Description: Job DescriptionVaddo, Inc. is currently looking to fill an Entry-Level Sales Account Manager position. The ideal candidate would be a competitive, sports-minded individual The right person will love (more...)
Company: Vaddo, Inc.
Location: Sugar Land
Posted on: 03/17/2018

Manager Administrative Assistant
Description: Company: FedEx Services Job Title: Manager Administrative Assistant Job Requisition Number: RC47740 Category: Administrative Locations: Houston, Texas 77095 United States This position provides related (more...)
Company: FedEx Services
Location: Houston
Posted on: 03/18/2018

Assistant Deli Manager
Description: Do you enjoy preparing and cooking meals Does overseeing a specialized team excite you Do you have a passion for delivering an extraordinary customer service experience while working in a fast paced (more...)
Company: Sprouts Farmers Market
Location: Houston
Posted on: 03/20/2018

Field Care Manager - RN
Description: Works with Care Coordination MVP Team members to assess, plan, implement, coordinate, monitor, and evaluate services and outcomes to maximize the health of the Member. Coordinates, monitors and ensures (more...)
Company: WellCare
Location: Houston
Posted on: 03/20/2018

Accounting Manager- Development Accounting
Description: Job Description Landry rsquo s has an open position for an Accounting Manager for our Development Department at our Corporate Headquarters in the Galleria area of Houston, TX. We need high caliber, experienced (more...)
Company: Landry's Corporate Office
Location: Houston
Posted on: 03/20/2018

Sales Manager - Insurance
Description: Are you an experienced Customer Service representative with excellent communication skills and a drive to advance your career Do you want a work/life balance Take advantage of our globally-ranked training (more...)
Company: Bankers Life
Location: Webster
Posted on: 03/17/2018

Therapy Director (PT, OT or ST)
Description: The Therapy Director is directly responsible for the supervision of the all therapy disciplines PT, OT, or ST . As a prominent provider of pediatric home care in Texas, Epic Health Services is searching (more...)
Company: Epic Health Services
Location: Houston
Posted on: 03/18/2018

Information Technology Project Manager
Description: Orion Group Holdings, Inc. is a leading specialty construction company, provides services both on and off the water in the continental United States, Alaska, Canada and the Caribbean Basin through its (more...)
Company: Orion Group Holdings Inc
Location: Houston
Posted on: 03/17/2018

Senior Transportation Manager
Description: Senior Transportation Manager: Houston, TX br br Barge Design Solutions, Inc. is an engineering br br and architecture services firm consistently ranked in the top 500 engineering br br (more...)
Company: Barge Waggoner Sumner and Cannon
Location: Houston
Posted on: 03/18/2018

Restaurant Manager
Description: Job DescriptionNOW HIRING RESTAURANT MANAGERSAt our Pappadeaux and Pappasitos locations throughout the greater Houston Area Are you goal oriented Motivated Driven Hard working If so, then Pappas Restaurants (more...)
Company: Pappadeaux and Pappasito's
Location: Houston
Posted on: 03/17/2018

Log In or Create An Account


Forgot password?

Find us on Facebook

Find us on LinkedIn

Get the latest Texas jobs by following @recnetTX on Twitter!

Houston RSS job feeds