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Services Delivery Project Manager

Company: HPINC
Location: Houston
Posted on: July 16, 2019

Job Description:

Job Description Global Service Strategy and Operations (GSSO) is part of the highly competitive and growing global PC and Printing market as part of Customer Support (CS) organization where after sales service and support excellence is a major sales differentiator. CS is a critical organization for the service development, support , cost and customer experience improvements as well as revenue growth through value added services and Support services Job Description: Lead regional or WW deployments activities and programs for meeting the strategic direction and goals for CS & Service and Capability Engineering programs. Service programs will range from design, deployment through to on-going operations. Be the WW voice to and from the regions providing delivery strategy inputs. Lead work streams and programs to create and implement the new processes, policy or other business requirements. Transfer skills and knowledge of operational and systems changes affecting CS delivery within the regions. Responsibilities: Core Responsibilities: Core Responsibilities: The successful candidate will perform the following: - - Develop and manage tools and capabilities in support of new services - Collaborate with the operational teams and business stakeholders to gather business requirements, supporting the design of processes considering business/customer impact. - Works closely with the regional deployment managers to effectively cover all region requirements for new projects - Represent the needs of the PS business, function, or region for all related activities - Ensures Global process integration at the process and systems level with partner organizations. - Identifies process gaps/inefficiencies and recommends/drives projects to deploy value add solutions in concert with stakeholder sponsorship. - Ensures all Global and Regional processes are policy compliant. - Delivers critical business and/or compliance functionality through project management. - Owns and drives start to finish accountability for projects managed for customers, both global and regional - Drives Global standardization of processes and identifies regional exceptions where legally and policy related - Communicates tactical process decisions and plans, project status, and issues and workarounds, in order to achieve alignment with relevant areas of the business, function, or region. - Leads internal projects with medium to high complexity and risk, provides feedback on projects, and conducts post project evaluations. - Represents the needs of the business, function, or region on an ongoing basis to drive process improvements. - Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of medium to high complexity, and understand business/customer impact. - Utilizes and assists others in utilizing standard project management and quality improvement methodologies in process improvement approaches. - Establishes processes which are consistent with overall organization objectives and maintains process documentation. - Contributes to business- or function-wide processes/programs that impact multiple business units and/or countries. - Typically partners with internal clients at the Director and above levels. Education and Experience Required - First-level university degree or equivalent experience; advanced university degree preferred. - Typically 6-10 years of related experience in IT/business operations. - Typically 5-8 years of project management experience. - Quality improvement training required and certification a plus. - Knowledge and Skills Required - In-depth knowledge of HP operational processes, industry trends, and customer/partner requirements. - In-depth understanding of core HP businesses and the revenue cycle. - Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills. Mastery in English and local language as well as other languages as required. - Strong business experience in multiple process areas with excellent project management and process development skills; ability to drive process improvements using industry standard quality improvements tools and concepts. - Strong project management skills such as planning, execution and implementation. - Solid financial and business acumen. HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.

Keywords: HPINC, Houston , Services Delivery Project Manager, Executive , Houston, Texas

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