HoustonRecruiter Since 2001
the smart solution for Houston jobs

Major Incident & Problem Manager

Company: Macquarie
Location: Houston
Posted on: November 11, 2019

Job Description:

RECRUITER: Stewart Mitchell

In this role,you will use your initiative to take ownership of process issues and work with other support parties (internal and external), to lead the process by which critical service outages are restored as quickly and smoothly as possible following the onset of an incident. Supporting Problem Management, you will use strong analytical skills to drive root cause analysis uncovering areas with repeat issues, partnering with service owners to identify target actions from lessons learned, and report progress on driving improvements within region. Finally, you will analyse the service management data to help identify areas to improve reliability, performance and customer satisfaction.

We need someone with excellent communication and analytics skills, both written and verbal, the ability to assess, situations and respond swiftly to find the best resolution with the least amount of business disruption, a track record of managing Major Incidents and driving team through root cause analysis and implementation in a complex IT environment, and a strong understanding of ITIL Methodology to evolve and sustain best practices across a global team. Partnering with others, both inside and outside of the organization, is critical to your success.

If this sounds like you, visit www.macquarie.com/careers.

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. The Corporate Operations Group s purpose is to power the entrepreneurial enterprise.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance. Macquarie also takes affirmative action in support of its policy to hire and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

We recognize that flexibility comes in a variety of forms. Talk to us about what flexibility you need.

ADVERTISED: 09 Aug 2019 Central Daylight Time
APPLICATIONS CLOSE:

Keywords: Macquarie, Houston , Major Incident & Problem Manager, Executive , Houston, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Field Care Manager II (RN) - Pediatrics
Description: Position Purpose: Perform care management duties to assess, plan and coordinate all aspects of medical and supporting services across the continuum of care for select members to promote quality, cost (more...)
Company: Centene Corporation
Location: South Houston
Posted on: 11/13/2019

Director Sports Medicine - SM&R
Description: At Memorial Hermann, we're about creating exceptional experiences for both our patients and our employees. Our goal is to provide opportunities for our diverse employee population that develop and grow (more...)
Company: Memorial Hermann Health System
Location: Pasadena
Posted on: 11/13/2019

Healthcare Strategy and Operations Manager
Description: Overview:Interested in working with talented people to help develop innovative solutions to some of society's most complex and challenging problems - We are Guidehouse, a leading consulting firm serving (more...)
Company: Guidehouse
Location: Channelview
Posted on: 11/13/2019


Project Director, Architecture & Construction
Description: At Memorial Hermann, we're about creating exceptional experiences for both our patients and our employees. Our goal is to provide opportunities for our diverse employee population that develop and grow (more...)
Company: Memorial Hermann Health System
Location: Stafford
Posted on: 11/13/2019

Branch Manager 2 (SAFE)
Description: Job Description br Important Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume prior to submitting your application (more...)
Company: Wells Fargo Bank
Location: Pearland
Posted on: 11/13/2019

Regional Banking Branch Manager 1
Description: Job Description br Important Note: During the application process, ensure your contact information email and phone number is up to date and upload your current resume prior to submitting your application (more...)
Company: Wells Fargo Bank
Location: Rosharon
Posted on: 11/13/2019

Executive Director of Early Learning
Description: Executive Director of Early Learning Job Description br Major Responsibilities and Duties br Job Title: Executive Director of Early Learning br FSLA: ExemptReports to: Chief of Schools Pay Grade: (more...)
Company: Aldine Independent School District
Location: Houston
Posted on: 11/13/2019

System Director PP Mgmt Consultant
Description: At Memorial Hermann, we're about creating exceptional experiences for both our patients and our employees. Our goal is to provide opportunities for our diverse employee population that develop and grow (more...)
Company: Memorial Hermann Health System
Location: Houston
Posted on: 11/13/2019

Care Manager II (RN) - Field/Remote (Odessa)
Description: Position Purpose: Perform care management duties to assess, plan and coordinate all aspects of medical and supporting services across the continuum of care for select members to promote quality, cost (more...)
Company: Centene Corporation
Location: Galveston
Posted on: 11/13/2019

Project Director, Architecture & Construction
Description: At Memorial Hermann, we're about creating exceptional experiences for both our patients and our employees. Our goal is to provide opportunities for our diverse employee population that develop and grow (more...)
Company: Memorial Hermann Health System
Location: League City
Posted on: 11/13/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Houston RSS job feeds