Manager of Nursing (RN) AOD OPC 19 FT Days
Posted on: November 23, 2020
At Houston Methodist, the Manager Nursing position is responsible
for 24-hour comprehensive operational responsibility for the
delivery and quality of patient care provided in the designated
areas(s) of responsibility. This registered nurse position fosters
interdepartmental/interprofessional collaboration. The Manager,
Nursing position participates in committees, representing unit and
Nursing in a positive manner.The position assists with developing
and implementing performance initiatives, ensuring optimal patient
safety, outcomes and customer satisfaction. This position
demonstrates leadership qualities and critical thinking through
self-direction, initiative, effective interpersonal skills and
oral/written communications skills.
The manager position responsibilities include managing the daily
work activities of the work unit/department staff, ensuring
quality, productivity, functional excellence and efficiency while
assisting management in accomplishing strategic and operational
objectives. In addition, this position provides guidance to staff
and is responsible for staffing, budget compliance, contributing to
staffing decisions such as hiring and terminating employment,
coaching and counseling employees on work related performance, and
assisting in the development and implementation of policies and
procedures to ensure a safe and effective work environment. This
position also implements training, monitoring and operations
initiatives that secure compliance with ethical and legal business
practices and accreditation/regulatory/ government regulations.
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care"
plans, as applicable, for description of primary age groups and
populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
o Provide personalized care and service by consistently
demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional,
ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our
- RESPECT: We treat every individual as a person of worth, dignity,
- EXCELLENCE: We strive to be the best at what we do and a model
for others to emulate.
o Focuses on patient/customer safety
o Delivers personalized service using HM Service Standards
o Provides for exceptional patient/customer experiences by
following our Standards of Practice of always using Positive
Language (AIDET, Managing Up, Key Words)
o Intentionally rounds with patients/customers to ensure their
needs are being met
o Involves patients (customers) in shift/handoff reports by
enabling their participation in their plan of care as applicable to
the given job
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are
essential functions of the job.
PEOPLE - 25%
1. Performs management responsibilities of selection, scheduling,
supervision, retention, and evaluation of employees in the
department. Provides development and mentoring of staff. Meets or
exceeds threshold goal for department turnover. Develops direct
reports to perform these same functions.
2. Provides fair and consistent leadership and communication to
maintain a competent and engaged employee group by conducting
regular department meetings to review policies and procedures and
operational matters, rounding on all employees, completing
performance appraisals, conducting new hire feedback sessions,
coaching/corrective counseling, and providing
recognition/commendations to achieve desired outcomes. Provides
timely guidance and feedback to help others strengthen specific
knowledge/skill areas needed to accomplish a task or solve a
3. Facilitates and promotes effective team dynamics and
teambuilding strategies within and between departments;
participates and/or leads and facilitates department process
improvements as needed.
4. Meets or exceeds threshold goal for department and/or system
metrics on employee engagement indicators: action readiness score,
5. Establishes effective, two way communication with staff,
demonstrating active listening, requesting and acknowledging
feedback, making equitable decisions, providing rationale when
appropriate, and supporting organizational goals. Coaches staff to
use efficient and effective communication to establish and maintain
a team environment, and to include the patient and family as a part
of the team regarding their plan of care. Assists staff with stress
SERVICE - 20%
1. Plans and organizes day-to-day department operations, schedule
and activities. Sets priorities and functional standards, giving
direction to staff as necessary to ensure the best possible
delivery of service and high customer/patient satisfaction.
2. Drives department service standards and activities to impact
department and/or system score for patient/customer-based
satisfaction, through role modeling and fostering accountability.
Serves and actively participates on various entity committees as a
voice for the department.
3. Serves as role model to staff, reinforcing principles of service
orientation and ensuring that the focus is always on improving
patient care and/or services, effectively resolve concerns,
complaints or conflict with patients, families, physicians and
other interprofessional health care team members, taking
appropriate action and channeling concerns according to appropriate
4. Maintains ongoing interactions with patients, families,
physicians, and staff on how to improve patient care and service
provided. Practices in a manner that is congruent with cultural
diversity and inclusion principles.
QUALITY/SAFETY - 25%
1. Ensures a safe and effective working environment; monitors
and/or revises the department safety plan and/or any specific
accreditation/regulatory required safety guidelines, including
infection control principles. Monitors and confirms staff maintain
their required credentials that demonstrate competency per
accrediting agency or department guidelines as applicable.
2. Uses and optimizes information systems to enhance operations;
supports entity-specific performance improvement and data
3. Employs a proactive approach in the optimization of safe
outcomes by monitoring and improving the department workflow, using
peer-to-peer accountability, reporting near misses and/or adverse
events immediately and identifying solutions via collaboration.
Adopts lean principles in driving process improvements. Role models
situational awareness, using teachable moments to improve
4. Monitors self and employee compliance with policies, procedures,
and System HR Standards of Practice and performs associated actions
upon non-compliance (i.e., focal point review requirements,
disaster plan, inservices, influenza immunization, wage and hour,
standard hours, timely termination submission, timely timecard
5. Prepares measurable goals and objectives that are consistent
with Houston Methodist priorities, and develops action plans for
achieving goals, incorporating collaborative efforts when
FINANCE - 15%
Equal Employment Opportunity. Houston Methodist is an Equal
Equal employment opportunity is a sound and just concept to which
Houston Methodist is firmly bound. Houston Methodist will not
engage in discrimination against or harassment of any person
employed or seeking employment with Houston Methodist on the basis
of race, color, religion, sex, sexual orientation, gender identity,
national origin, age, disability, status as a protected veteran or
other characteristics protected by law.
VEVRAA Federal Contractor priority referral Protected Veterans
Keywords: Methodist, Houston , Manager of Nursing (RN) AOD OPC 19 FT Days, Healthcare , Houston, Texas
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