Certified Pharmacy Technician
Company: Walgreens
Location: Channelview
Posted on: January 15, 2021
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Job Description:
In accordance with state and federal regulations, assists the
pharmacist, under direct supervision, in the practice of pharmacy.
Assists the pharmacist in the performance of other Pharmacy
Department duties in accordance with Company policies and
procedures. Responsible for using pharmacy systems to obtain
patient and drug information and process prescriptions. If PTCB
certified, assists with and coaches pharmacy technicians in the
operation of pharmacy systems and cashiers in the operation of the
pharmacy cash registers. Models and delivers a distinctive and
delightful customer experience. Customer Experience Engages
customers and patients by greeting them and offering assistance
with products and services. Resolves customer issues and answers
questions to ensure a positive customer experience. Models and
shares customer service best practices with all team members to
deliver a distinctive and delightful customer experience, including
interpersonal habits (e.g., greeting, eye contact, courtesy, etc.)
and Walgreens service traits (e.g., offering help proactively,
identifying needs, servicing until satisfied, etc.). Develops
strong relationships with most valuable customers. Operations Under
the supervision by the pharmacist, assist in the practice of
pharmacy, in accordance with state, federal, and company policy.
Reviews and complies with the Walgreen Co. Pharmacy Code of
Conduct. Performs duties as assigned by Pharmacy Manager, Staff
Pharmacist and Store Manager including utilizing pharmacy systems
to enter patient and drug information, ensuring information is
entered correctly, filling prescriptions by retrieving, counting
and pouring pharmaceutical drugs, verifying medicine is correct,
and checking for possible interactions. Assists pharmacists in
scheduling and maintaining work flow. Reports, immediately,
prescription errors to pharmacist on duty and adheres to Company
policies and procedures in relation to pharmacy errors and the
Quality Improvement Program. Strictly adheres to the Walgreen Co.
policy regarding Good Faith Dispensing during all applicable
prescription dispensing activities. Responsible and accountable for
registering all related sales on assigned cash register, collects
and handles cash as required. Takes customer to OTC aisle when
possible to assist in locating products. Handles telephone calls
that do not require personal attention of the pharmacist, including
those to physicians. Processes (corrects and resubmits) manual
claims for third party program prescription services in a timely
and efficient manner, and performs other clerical duties, as
assigned by the Pharmacy Manager. Assists and supports Pharmacy
Department on inventory management activities, such as, ordering,
unpacking, checking and storing shipment of pharmaceuticals.
Maintains knowledge of Company asset protection techniques, and
files claims for warehouse overages (merchandise received, but not
billed), shortages (merchandise billed, but not received), order
errors or damaged goods involving Rx drugs. May assist pharmacist
in administering clinical services including the collection and
proper labeling of blood/urine samples from patients and other
clinical services as required; assists pharmacy staff in
coordination of clinical services, Walgreens healthcare clinics and
external providers. Assists Pharmacy Manager and Staff Pharmacist
in developing and maintaining good relationships with the local
medical community, including physicians, nurses, and other health
care providers, by medical provider detailing and outreach to
health groups, retirement homes, nursing homes, and other forums
for enhancing growth opportunities. Assists with exterior and
interior maintenance by ensuring the Pharmacy Department is stocked
with adequate supplies, clean, neat and orderly in condition and
appearance. Complies with all company policies and procedures;
maintains respectful relationships with coworkers. Completes
special assignments and other tasks as assigned. Training &
Personal Development Earns and maintains PTCB certification through
the designated PTCB training program and/or state required
certification/registration. Otherwise, earns PTCB certification as
condition of promotion to senior technician. Attends training and
completes PPLs requested by Manager and acquires continuing
education credits. Maintains knowledge and skill in healthcare and
pharmacy, including latest news and developments.
Keywords: Walgreens, Houston , Certified Pharmacy Technician, Healthcare , Channelview, Texas
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