Pharmacy Technician - Call Center

Company: Empower Pharmacy
Location: Houston
Posted on: January 15, 2021

Job Description:

Position Summary:The Call Center Pharmacy Technician manages inbound and outbound calls in order to serve our customers' requirements, answering inquiries, resolving issues, fulfilling requests, and maintaining our databases.Duties and Responsibilities:* Provides quality customer service while using effective communication* Answers incoming calls; Ability to answer 70-100 calls per 8-hour shift* Performs pharmaceutical calculations, such as day supply and dosage* Processes new and refill prescription orders* Faxes and/or calls doctors for refill requests* Checks voicemails and returns customer calls* Responsible for collaborating with pharmacists and other colleagues to ensure effective and efficient customer service* Informs patients of tracking status on their orders* Checks and verifies invoices/charges* Scans and files orders in appropriate folders* Reads and understands prescription orders* Navigates multiple internal computer systems* Organizes and maintains cleanliness of working areas, supplies, and equipment* Maintains confidentiality and ensure HIPAA compliance by protecting the privacy and security of protected health information (PHI)Knowledge and Skills :* Ability to cope with varied levels of workload and multiple tasks* Must be able to work in a fast paced and changing environment* Accurate data entry skills* Strong time management and organizational skills* Excellent communication skills, both orally and in writing* Willingness to be a team player and promote a positive team environment* Excellent attention to detail* Flexible and proactive to meet varied patient and company needs* Self-motivated and able to work independently* Strong interpersonal and "people" skills* Able to do dosage calculations* Able to work sitting down for duration of shiftExperience and Qualifications :* High school diploma or GED. College education preferred but not required* Must be registered with Texas Board of Pharmacy as a Pharmacy Technician* One year of pharmacy experience or healthcare related experience preferred* Experience in Microsoft Office (Word, Excel, Outlook, etc.)* Able to fluently read, write, and speak English* Able to add, subtract, multiply, and divide in all units of measurementBenefits:* Health/Dental/Vision* Flexible Spending Account (FSA) or Health Savings Accounts (HSA)* 401(k) with company matching* Paid Vacation (10 days)* Paid Holidays (8 days)* Potential for career growth within an expanding team and organization

Keywords: Empower Pharmacy, Houston , Pharmacy Technician - Call Center, Healthcare , Houston, Texas