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Assistant Patient Access Representative in the School of Dentistry (Multiple Vacancies)

Company: The University of Texas Health Science Center at H
Location: Houston
Posted on: November 23, 2021

Job Description:

Position Summary:The clinical side that is part of our UTHealth School or Dentistry is looking for several Assistant Patient Access Representatives. The basic function of this position is to assist in ensuring medical necessity compliance, verifying eligibility, and posting payments. We prefer bilingual (Spanish speaking) candidates, and all applicants must have customer service and cash handling experience. It is helpful if you have also done some form of scheduling. This is an excellent entry-level healthcare administrative opportunity for those that enjoy customer service and customer-facing roles. The assistant role is a great way to earn experience in healthcare and specifically in healthcare institutions like UTHealth Houston.This role is full time and classified as non-exempt. It comes with all benefits from UTHealth including excellent healthcare coverage and participation in a pension plan run by the State of Texas. Paid time off and sick time are also offered.Position Key Accountabilities:

  • Assists in obtaining demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy.
    • Explains all required forms to the patient or guarantor and obtains the necessary signatures.
      • Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
        • Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. Completes complex financial counseling including the review and submission of charity applications. Identifies alternative resources for financial reimbursement.
          • Assists in verifying insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
            • Posts payments in the computer system and generates the appropriate patient receipts.
              • Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians' office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation.
                • Adheres to all university policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
                  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
                    • Performs other duties as assigned.Certification/Skills:Ability to multi-task.Proficient typing/keyboarding skills.Minimum Education:High school diploma or equivalent.Minimum Experience:None.Physical Requirements:Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.Security Sensitive:This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code - 51.215

Keywords: The University of Texas Health Science Center at H, Houston , Assistant Patient Access Representative in the School of Dentistry (Multiple Vacancies), Healthcare , Houston, Texas

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