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Oncology Call Center Representative

Company: Millennium Physicians Association
Location: Houston
Posted on: August 7, 2022

Job Description:

Job Description Job Title: Medical Office Call Center Representative Department: Oncology Reports To: Operations Director General Summary of Duties: This position is responsible for providing a full range of telephone operator duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff in a busy Medical Oncology Practice. Essential Functions: Answer incoming telephone calls Screen telephone calls to ensure routing to the appropriate department or individual Assist with appointment scheduling including cancellation and reschedule Ensure complete and accurate data entry Utilize park, paging, and voicemail systems to ensure proper routing of telephone calls Provide general information about Millennium Oncology e.g. directions, scope of services Fax orders Perform other duties as assigned by supervisor(s) Assist efficient flow of information between patients and medical staff Demonstrate excellent communication skills, including flexibility, priority setting, problem solving, and conflict resolutions Maintain highly positive attitude Utilize time and complete tasks in a timely and efficient manner Qualifications: Minimum 1 year experience in a physician practice or outpatient clinic setting High School Diploma or GED preferred Bilingual preferred Ability to build rapport with patients Strong organizational skills Excellent written and verbal communication skills Company Description Millennium Physicians Association is a multi-disciplinary medical group that offers a singular source for patient healthcare needs. Our practice is a diverse group of 42 physicians at ten different locations in the Greater Houston area The Woodlands, Kingwood, Tomball, Northwest Houston, Shenandoah, Cypress, Huntsville, Cleveland, Vintage Park, and now Atascocita. Millennium Physicians treats with the highest level of care, to get patients back living life to the fullest. Our doctors have a variety of specialties to offer including Medical Oncology, Radiation Oncology, Hematology, Pulmonology, Internal Medicine, Family Practice, Urology and General Surgery. Millennium Physicians largest medical branch is Medical Oncology. We are here to meet your needs at this difficult time and are aware that you and your family may be faced with making important decisions regarding cancer treatment choices. Millennium Physicians will be there every step of the way.

Keywords: Millennium Physicians Association, Houston , Oncology Call Center Representative, Healthcare , Houston, Texas

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