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Registered Nurse - Clinical Contact Center - Houston, Texas - Clinical

Company: Michael E. DeBakey VA Medical Center
Location: Houston
Posted on: November 19, 2023

Job Description:

Registered Nurse - Clinical Contact Center - Houston, Texas

The Clinical Contact Center (CCC) Registered Nurse (RN) provides direct care and counseling to Veterans 24 hours a day, seven days a week through a virtual care system for the promotion and maintenance of health and prevention of illness based on the application of the nursing process which includes systematic data gathering, assessment, use of appropriate nursing judgment and evaluation of human responses to actual or potential health problems.

  • The RN role is complex-requiring flexibility, independent decision making, and collaboration.
  • The RN is a proficient communicator and provides timely, appropriate advice, and guidance to patients and/or their representatives who seek assistance with health care issues.
  • The RN communicates through a structured process in which information is exchanged clearly and accurately among team members. The RN must be able to utilize appropriate internal and external resources to the virtual encounter, report unusual occurrences and adverse events, integrate and apply pertinent aspects of governing initiatives, directives, memorandums, and clinical practice guidelines to their professional nursing practice.
  • The RN actively assesses situational elements to gain understanding and maintain awareness to support team functioning and improve care at the workgroup/unit level. The RN applies the nursing process, critical thinking skills, and nursing judgment.
  • The RN considers recommended dispositions and interventions from clinical decision support tools to assess and address the clinical needs of patients.
  • The RN's recommendations reflect the uniqueness of each patient and their health concerns as well as disease processes and adaptation. Recommendations may be emergent and include those to preserve life, prevent disability, or promote health and well-being, including teaching and counseling. These encounters are documented in the electronic health record.
  • Ability to successfully collaborate with all members of the interdisciplinary team
  • Excellent patient assessment skills and triage ability.
  • Excellent oral, listening, and written communication skills.
  • Flexibility
  • Dependability.
  • Evidence of ability to problem solved patient care issues
  • Knowledge of role, functions, and responsibilities of clinical support services in the provision of Outpatient/Inpatient care.
  • Computer literacy in software used to support patient care activities
  • Ability to type 45 WPM and create accurate detailed notes

    Work Schedule:




    Relocation/Recruitment Incentives:

    EDRP Authorized

    Permanent Change of Station (PCS)

    Financial Disclosure Report:

Keywords: Michael E. DeBakey VA Medical Center, Houston , Registered Nurse - Clinical Contact Center - Houston, Texas - Clinical, Healthcare , Houston, Texas

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