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Rehabilitation Services Supervisor - Full Time - Days Inpatient

Company: Houston Methodist Hospital
Location: Houston
Posted on: November 20, 2023

Job Description:

JOB SUMMARYAt Houston Methodist, the Supervisor Rehabilitation Services position is responsible for the ongoing assessment of the quality of patient care services provided in the department by all levels of practitioners. The Supervisor Rehabilitation Services position assists with developing and implementing performance initiatives to ensure optimal patient outcomes and customer satisfaction. This position also works in coordination with quality initiatives to ensure optimal documentation standards.The supervisor position responsibilities include overseeing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency. This position trains and supervises staff while maintaining adequate staffing levels and budget compliance. The supervisor position contributes to staffing decisions such as hiring, coaching and counseling employees on work related performance. This position assists in the development and implementation of policies and procedures to ensure a safe and effective work environment. Other duties for the supervisor position include participating in performance improvement activities, as well as providing support for department management to achieve operational goals. This position may also perform staff duties and responsibilities as needed.
PRIMARY JOB RESPONSIBILITIESJob responsibilities labeled EF capture those duties that are essential functions of the job.PEOPLE - 25%

  • Participates in management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Ensures that all department staff are properly trained and comply with all policies and procedures. Assists with meeting or exceeding threshold goal for department turnover. (EF)
  • Consults with department leadership on coaching/corrective counseling and staff performance to achieve desired outcomes. Conducts new hire feedback sessions and provides recognition/commendations, as appropriate. (EF)
  • Creates and maintains an environment of collaboration by role modeling teamwork within the department. Effectively interacts within and between departments ensuring seamless flow of information/communication. Role models clear and professional communication to facilitate problem resolution to achieve mutual understanding. Teaches others to critically think by verbally expressing rationale for decisions and follows up consistently. (EF)
  • Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators. (EF)
  • Role models clear and professional communication to facilitate problem resolution to achieve mutual understanding. Teaches others to critically think by verbally expressing rationale for decisions and follows up consistently. (EF)SERVICE - 25%
  • Oversees daily department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. (EF)
  • Organizes the workflow, proactively problem solves, anticipates needs, and manages multiple ongoing priorities. Provides reports to management of needs, issues to be addressed, and all important information necessary to ensure department success. Serves and actively participates on various committees as directed. (EF)
  • Provides direct patient care including evaluation, determining prognosis, plan of care, implementation of therapeutic interventions, and discharge planning. (EF)
  • Actively engaged in working with key stakeholders and including physicians and other customers. Works in coordination with management to ensure threshold goal for department and/or system metrics on patient satisfaction. (EF)QUALITY/SAFETY - 20%
  • Ensures a safe and effective working environment; assists in monitoring and/or revising the department safety plan and/or any specific accreditation/regulatory agency required safety guidelines. (EF)
  • Uses and optimizes information systems to enhance operations; participates in performance improvement and data management/analysis functions as directed. (EF)
  • Employs a proactive approach in the optimization of positive outcomes by monitoring and improving the department workflow, supporting peer-to-peer accountability, and identifying solutions via collaboration. Role models situational awareness, using teachable moments to improve safety. Participates in investigations as a result of the root cause analysis process as assigned by manager. (EF)
  • Monitors self and ensures employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, inservices, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.). (EF)
  • Documents patient evaluations, treatment notes, re-assessments, discharges, and charges in accordance with therapy practice act and in collaboration with referring providers appropriately in the computer system. (EF)FINANCE - 15%
  • Assists in the management of essential and non-essential department expenditures to achieve financial target through optimization of productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. (EF)
  • Manages staffing needs including scheduling, time off requests and time keeping. (EF)
  • Oversees completion of timely and accurate billing which includes complete documentation of services. (EF)GROWTH/INNOVATION - 15%
  • Implements change, demonstrating the ability to motivate employees and follow through to ensure change in behavior has actually occurred. Supports Houston Methodist and department goals and vision. Identifies industry trends and implements innovative solutions for practice or workflow changes to improve department operations. (EF)
  • Develops skills of team members and continually assists with improving competencies, performance and outcomes. Fosters a positive and constructive teaching environment by engaging staff/team members in learning opportunities that are valuable and in alignment with business objectives. Conducts conversations with staff on their development and My Development Plan. (EF)
  • Seeks opportunities to identify self developmental needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates My Development Plan on an on-going basis. (EF)
  • Participates in hospital-based activities, operating as shared governance leader. Ensures the department team is well represented in shared governance processes and hospital-wide committees and task forces. (EF)This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
    EDUCATION REQUIREMENTSo Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section.EXPERIENCE REQUIREMENTSo Five years of experience within the field, of which one year must have been in a lead role; for HM employees, four years of experience in relevant field with HM performance that demonstrates leadership responsibility
    CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIREDo Current Texas licensure as Physical, Occupational or Speech Language Therapist with the Texas Board of Examiners. Compact license acceptable according to current Executive Council of Physical Therapy and Occupational Therapy Examiners (ECPTOTE) requirementso American Heart Association Basic Life Support (BLS)o Specialty certification preferred
    KNOWLEDGE, SKILLS AND ABILITIES REQUIREDo Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationso Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityo Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the messageo Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organizationo Demonstrates leadership qualities and critical thinking through self-direction initiative, effective interpersonal skills, and oral/written communication skillso Ability to identify and understand issues, problems and opportunities; and recommend solutionso Ability to work effectively in a fast paced environmento Demonstrates flexibility and adaptability in the workplaceo Excellent customer service skills leading to team's ability to exceed customer expectationso Ability to simultaneously manage competing priorities and assignments -SUPPLEMENTAL REQUIREMENTSWork Attire Yes/NoUniform NoScrubs NoBusiness professional YesOther (dept approved) Yes -On-Call* No*Note that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc.) regardless of selection above. -Travel**May require travel within YesHouston Metropolitan area -May require travel outside Noof Houston Metropolitan area**Travel specifications may vary by department. -Please note any other special considerations to this job: _________________________Company Profile:Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. In 2022, U.S. News & World Report named Houston Methodist Hospital to its prestigious Honor Roll for the sixth time. Also, in this year's rankings, Houston Methodist Hospital was named the No. 1 hospital in Texas for the 11th year in a row. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 946 operating beds, 85 operating rooms and nearly 8,500 employees, Houston Methodist Hospital offers complete care for patients from around the world.

Keywords: Houston Methodist Hospital, Houston , Rehabilitation Services Supervisor - Full Time - Days Inpatient, Healthcare , Houston, Texas

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